Not knowing what you don't know, having no ideas, when thoughts come out in words, it becomes communication. If that convinces the other person well, then smart communication, things like that, can be resolved. Nice to meet you, I'm Iljal's Ilta Lecturer, Yeong. Recently, I have been discussing communication-related topics with you all. Today, let's talk about how to speak smartly. When you look at the comments, you often see things like, I wish I could talk like that person, or I wish I could speak well like that. In fact, what is the essence of smart speaking? What is communication? It's good to start with some thoughts on these questions. In fact, the essence of communication is not speaking. It's about communicating with the other person, even if it's speaking. It's about the other person understanding the content I conveyed, what I wanted.

You've acted accordingly, so now you can consider that communication is going well. Unless you are a lecturer or a YouTuber like me, you don't need to speak or explain things like a textbook. So, I would like to say that, more important than speaking eloquently like a textbook, the key to effectively communicating most of the decisions you make at work is organizing the content smartly. Now, if we want to speak well and effectively convey something to the other person but can't, there are several reasons. As I have observed various cases, there are about three reasons why it doesn't work. Yes, these three reasons are: Firstly, there is no big picture or process, like procedures or sequences. If you don't understand how things are progressing overall, what the sequence is, or what the criteria are, even if you want to say something, it won't be persuasive. You need to speak logically.

I want to do something, like first, second, third, what I want to do. Because there is no big picture, the point is to keep exaggerating first, second, and third. So, what the listener is saying is, What is this all about? It's about understanding the big picture and understanding the process, and talking about where in that context. Explaining it like this can only enhance the communicative power. The second point, in fact, can be seen as a more essential story. The difference between someone who speaks smartly and someone who seems smart but is not actually smart is this: the former has a purpose, while the latter does not. People who seem smart without a purpose are always the ones who argue that something must be done. The basis is this, this, and this. This should be done first. The reason is this.

This is how it goes, so the conclusion is first, and it's someone who has the intention to move someone. So, when someone is said to look smart, it's not just about speaking clearly like a spring water, but it's actually about having the intention to influence something. Therefore, a person who communicates with the intention to influence is actually considered smart. So, what's important is not just speaking without essential content, focusing on the way of speaking, speed, pronunciation, or tone. So, even if there are two factual contents, if the third one is missing, it can be challenging to speak smartly. Most likely, many of you will find it difficult to speak smartly without the presence of this third aspect, logic.

There is no structure. Okay, there are two words: logic and structure. So, logic is about discussing the basis of order, and structure is about discussing the framework. Therefore, logic structure is about finding evidence and basis that are easy for the other person to understand and accept within a certain framework. Without these three concepts, just speaking based on the flow of one's thoughts or consciousness often feels like speaking intelligently, but in fact, it often feels very distant. Recently, we have investigated the difficulties that doctors face in their medical talks and their satisfaction with their medical talks by years of experience. We divided them into several grades: less than 1 year, 2 to 4 years, 4 to 6 years, 7 to 9 years, and 10 years or more. Some interesting results came out. It's very difficult for doctors with less than 1 year of experience.

These people must have had a hard time. They scored very low, less than 3.6 points in less than a year. They must have faced tremendous difficulties and hardships. It's natural. They are having a hard time adapting to the company itself, the work, and even the people. Since they have to adapt to many things, it's natural that their satisfaction and difficulty index are not good. But what's really interesting and shocking is that the communication skills seem to be the most proficient and likely to be good after more than 10 years, like a veteran. They scored 3.1 points here. So, their satisfaction is even lower. I've looked through all this content. That's why those with less than a year of experience have lower satisfaction because they don't know how the questions will be, what they will be asked, and how things will turn out. Not everything is organized, and I don't know what kind of communication...

Despite conveying it, the message continued to be delivered completely differently. The other person misunderstood, and my boss seemed to have expressed something to me, but it was my misunderstanding. Because of that, continuous miscommunication occurred, and even if I couldn't understand, they said things like, Are you really Korean? in a puzzled manner. In the process where these kinds of conversations are repeated, it is inevitable that difficulties arise. Summarizing the difficulties in less than a year in one sentence, it goes like this: Not knowing what you don't know. That's because I can't even ask questions since I don't know what I don't know. This is the most challenging situation. It's about realizing things like I don't know this either. So, if you have over 10 years of experience, you are considered to know quite a lot. But why are people dissatisfied like this? I looked into the contents of those with over 10 years of experience, and they talked about logical difficulties. I expressed my opinions in my own way, and there are simple information checks, like the six principles and such.

I'm going to die anyway, so I don't know what I'll become through this medical treatment. It's too hard for me to present the expected effects, directions, strategies, and next steps. So, if I summarize their content in one sentence, it would be: I have no ideas. Actually, I need to take a look back at how I've been managing the company for the past 10 years. In fact, if you've been working for 10 years, they say you become a great expert. When you've been doing the same job for 10 years, it's said to be the minimum time to rise to the ranks of experts. So, even though things may change in the process and the company may change, the fact that you've been in a specific field for over 10 years is important for presenting ideas and needing my own opinions on solutions. If you haven't had these concerns, in any environment, you may have difficulty in communication.

There isn't already a level of demand if it's been over 10 years. These people should have a goal, something to present, and through that, they lead the team below. But if they only try to lead the team at a low level without the leadership they should have, of course, they will face difficulties. So, it's actually good to think a lot about what content to talk about, what core things I need to lead. This is different for each job, experience, and industry, so it's impossible to cover everything in this short video. Today, I will talk a bit about the skill of organizing thoughts before speaking, making my thoughts more coherent. Actually, before talking about this, there is a book I would like to recommend to you, which is a book on logical thinking.

I have given many recommendations multiple times, created videos, and even had book clubs. I have done book clubs twice, to the extent that logical thinking is a part of my habits or the content of what I speak, and it is also the most important content. So, you need to understand what logical thinking is first. I will explain it very simply. It's horizontal and vertical. Horizontal and vertical, so it's just densely connected. It continues to grow, expand, and connect. As horizontal and vertical increase, there are more evidence and reasons, and you can talk about it like this. Among the overall big picture, I want to talk about this, then this, and then this, moving up step by step. This sequential method of communication is what logical thinking is. Just understand it this way.

Thinking is actually a way of thinking. When thoughts are expressed in words, it becomes communication content. If you persuade the other person well, then smart communication and smart speaking are resolved. Now, let's talk about the concept of logical thinking. There are precisely two things. The first one is MEC. You don't need to know the full name of this, just pay attention to complexity and omission. Another concept has been added here, but in any case, all we need in our minds is to pay attention to when similar content is vaguely mixed or missing. That's it. Just extract all the content you want to convey first. That's the most important thing. Before you communicate, talk about everything. Open your notebook and write down all the content you want to communicate. It may be important to communicate in advance the day before or the week before.

It is good to prepare. Just write down what you want to say, then turn on the Chae-chi PPT, and simply copy it and classify it neatly. Then, it will classify everything neatly for you. It will extract keywords thoroughly. While doing that, you should check once for any duplicates or omissions in the content. First of all, it would be good if you understand one concept. So, what it is about is the content related to the horizontal aspect. The criteria for organizing the content I talk about into categories is MC. Understand it like this. Secondly, Sowat Y Soye. So, what's the point, why is it like that? Continuously repeating this is about the content related to the vertical aspect when looked at from here. So, what is the content below, and because of this, it turned out like this, and the conclusion is this. So, going to the top is defining Sowat. So, this one is from Sowat Y.

So, what this is asking is, I have come to a conclusion that I will manage my career. So, I need to binge-watch Choi San's videos, subscribe, like, and turn on notifications. That's the conclusion. Also, why is that? Because there are many contents that can help with your career, and there is energy that can challenge you. You can consider these as the basis for each case. So, with these two points, if you combine them horizontally and vertically, it actually ends. Then, all the preparations for communication are complete. If you see it this way, you're all set for communication. Now, let me show you an example of how to organize this. I'll show you an example to help you empathize and understand from your perspective. To do this, I'll summarize someone's reason for retirement. I've written down someone's reason for retirement in detail.

First, you can try your first salary. You can organize your thoughts, think about your retirement once in a while. Writing a lot of posts makes you very smart. Second, there is no welfare, and third, there is no growth opportunity. There are hardly any companies with growth potential. Also, there are hardly any people who write job descriptions correctly. And frequent absences are rare these days, but even so, there is no system. Incompetent bosses are also a problem. It's always like that. Next, even the commuting distance seems far, like in a rural area. Then, after going through all that trouble, there is a lot of control, and even colleagues are really useless. The company has no vision, and even promotions are stagnant. Hey, this is all the different reasons why you should quit your job right now. There are many diverse reasons like this.

First, what did you say earlier? You mentioned the first step, right? And then, you mentioned that the content should be classified like this, so what is the conclusion? So, what should we do? Why do people resign? I want to find this out. I guess that's the question. The reason for resigning. Alright, let's start by categorizing first. In order to categorize this, we need some categories first. So, it's best to use the categories that others have already created. Like 3C, 4P, 7S, 5S, things like that. With those contents, it can also support your work contents. Since there is no one else categorizing the reasons for resignation except for me, I will categorize them into five categories that I have created. I have organized these five categories like this: growth opportunities, evaluation and rewards, salary, and

The workload and organizational culture are divided into these categories. Now we are just going to draw a table. Here, we divided them into four main categories: one, two, three, four. Now we will try to place each one under these. If there is no support, where can we put it? It could be placed under organizational culture, right? Excessive control can also be seen here. Colleague conflicts can also be seen as part of organizational culture. Company vision includes growth opportunities, promotion opportunities, and salary evaluation rewards, as well as welfare evaluation rewards. There are growth opportunities in the job itself. If you see that it fits your job suitability, then it's okay. If you have job suitability, you can see that there are no growth opportunities. Overtime work is part of the workload. If there is no system, then there is overtime work. And having an incompetent boss, how should we see this?

It can be seen as a corporate culture or a workload. I will put it under workload because incompetent bosses usually assign a lot of tasks. The commuting distance doesn't quite connect here. So, this person will not come in here anymore. Not coming in here could be categorized as a workload, I guess. Right? Yes, it seems like it could fit in here. So, that's it for the mec stage. When I look at this, I see that I can identify the level of influence of growth opportunities and work intensity in these four categories. That's what it is. So, if the boss is trying to force nature, then before having a retirement interview, just by organizing these categories once, I might have no choice but to resign due to growth opportunities or work intensity.

Let's talk about summarizing the content. So, now that Step 1 is completed, before moving on to Step 2, let's check once more if there are any duplicates or omissions. Since most of it is based on one's own feelings, there doesn't seem to be any duplicate content at the moment. So, what is the fundamental content within this? Now that we have finished discussing this, let's move on to a new step. First, let's look at the growth stage. When we consider company vision, promotional opportunities, growth opportunities, and job suitability, what stands out the most? What is the fundamental aspect? Isn't it the company vision? Without a company vision, there are no growth opportunities, and without growth opportunities, there is no chance for promotion. This could be considered a completely different category. So, if we talk like this, this would be number 1, and then number 2.

I will become a layer, and this is layer three, right? So, this is a swat y company we've been working with. In terms of promotion, I have to keep it alive. Nevertheless, what can I do? I will look for a place with opportunities for growth. Therefore, I am planning to move to a place where I can be given more opportunities in my position. What kind of company is that? When I think about it, I decided to switch to a company with a vision when I swatted. I have already passed the interview for this company. If I say I'm resigning, the resignation interview will be very neat. So, the conclusion here is that I successfully switched jobs. However, if I just talk about the successful job switch without any content, that's not it. Even so, if they say, Hey, in our company, you can do this and that, does it make sense to you? Isn't it too irresponsible? You may also receive questions like this. The contents are already organized.

It's not difficult at all to logically convey the reason for retirement. Well, the salary and benefits don't really have a clear cause-and-effect relationship, so I'll just go with this. Also, since the intensity of work is too high, out of the nine, I will consider a hike for four of them. The frequent overtime and lack of system, the lack of system is the biggest issue, right? Then, as a result, not only do we have frequent overtime, but one of the reasons for frequent overtime is probably due to incompetent imaginations. And the commuting distance, well, this doesn't really connect with the lack of system, so we can consider this as 1, then 2, then 3. Once we reach this point, it's almost like the end. So, when we organize the reasons for retirement, how should we do it? One reason is leaving due to a lack of growth opportunities, right? This category exists, and its basis is below.

You can explain with a few layers. Then, the second opportunity is resigning because the workload is too high. During the growth period, resigning due to low growth opportunities and high workload. These are the contents. In fact, to even reach incompetent superiors, it seems a bit far-fetched to me, and due to the lack of a system, there was a lot of overtime work. Since it is a fact that there was a lot of overtime work, I think it will be enough to convey. As for salary and welfare, since the current content is not very abundant, I boldly exclude it. The growth opportunities and job suitability did not match, and I felt a lot of constraints due to the company's promotion stagnation, so I had no choice but to resign. If you have a frame and evidence, when discussing during the resignation interview, if the superior says, This is not a big deal, you are wrong, you cannot say it like this. In this way, talking about your job.

Please frame your thoughts once and try to find the most helpful frame through GPT or various cases. List all your thoughts based on those contents and try categorizing them. Then, organize the categorized contents to establish relationships and finally summarize your thoughts into one or two sentences. This will serve as a table of contents to smartly convey your thoughts, which is the direction you should go. I think it will be a great tool for organizing your thoughts very intelligently. Today, I looked into a technique that could be a skill to speak smartly, Logical Thinking Logic Tree. I recommend you to use it a lot in your work. It would be great if you try to use it when eating, dating, or even making a simple report. By pulling out all your thoughts, sorting them out, and matching the relationships, your thoughts will deepen and become organized.

You will be able to feel those things. It would be good to remember that what you have practiced in your daily life also shows in your work. I will continue to be with you until the day your intentions are understood. Good luck to all of you. That's it.

똑똑하게 말하는 방법

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퇴사한 이형

스마트하게 말하는 방법은 논리적 사고를 통해 생각을 정리하고 명확하게 전달하는 데 있다.

이를 위해 MEC(중복과 누락 방지)와 So What? Why So? (결론과 이유)를 활용하여 말하고자 하는 내용을 수평적, 수직적으로 연결해야 한다.

퇴사의 이유를 예시로 들어, 생각을 범주화하고 관계를 설정하여 핵심 내용을 요약하는 과정을 보여준다.

스마트한 말하기의 본질과 소통의 중요성

스마트한 말하기는 단순히 언변이 좋은 것이 아니라, 상대방에게 효과적으로 내용을 전달하고 이해시키는 것

소통의 핵심은 말하기 자체가 아닌, 전달하고자 하는 내용을 상대방이 이해하도록 하는 데 있음

효과적인 소통을 가로막는 세 가지 이유

전체적인 그림이나 과정에 대한 이해 부족으로 논리적인 설득력 부족

목표 없이 피상적인 지식만 나열하는 경우

경력별 의사소통 만족도 및 어려움 분석

1년 미만 경력자는 업무 적응 및 질문의 어려움으로 낮은 만족도를 보임

10년 이상 경력자는 논리적 어려움과 아이디어 부족으로 낮은 만족도를 보임

10년 이상 경력자의 어려움과 해결책

10년 이상 경력자는 자신의 의견과 해결책 제시 필요

논리적 사고력 향상을 위한 책 추천 및 사고 정리 기술 소개

수평적, 수직적 연결을 통해 증거와 이유를 확장하는 사고 방식

논리적 사고의 두 가지 핵심 요소: MEC와 So What/Why So

MEC(Mutually Exclusive and Collectively Exhaustive)는 중복과 누락을 방지하는 개념

So What/Why So는 수직적 사고를 통해 결론과 이유를 연결하는 개념

퇴사 이유 분석 예시를 통한 사고 정리 방법 설명

다양한 퇴사 이유를 수집하고, MEC를 활용하여 5가지 카테고리로 분류

성장 기회, 평가 및 보상, 급여, 업무량, 조직 문화

각 카테고리 내에서 퇴사 이유들을 배치하고 중복이나 누락을 확인

So What/Why So를 활용하여 카테고리 간의 관계를 파악하고 핵심 내용 도출

사고 정리 과정을 통해 퇴사 면담 전 퇴사 이유를 명확히 인식

사고 정리 후 내용 요약 및 논리적 전달 방법

각 카테고리별 핵심 내용을 요약하고, 상위-하위 관계를 설정

면접 합격 후 퇴사 이유를 논리적으로 설명하는 방법 제시

퇴사 이유를 성장 기회 부족, 과도한 업무량 등으로 요약하여 전달

프레임과 증거를 바탕으로 퇴사 면담 시 논리적으로 설득하는 방법

사고 정리 기술 활용 권장 및 효과

GPT나 다양한 사례를 통해 프레임을 설정하고, 사고를 정리하여 스마트하게 전달하는 방법 제시

일상생활에서 연습한 사고 정리 기술이 업무에도 긍정적인 영향을 미침

🤔 똑똑한 대화, 무엇이 핵심일까요?

똑똑하게 말하는 방법의 핵심은 단순히 유창하게 말하는 것이 아니라, **상대방에게 내가 전달하고자 하는 내용을 정확히 이해시키는 것**에 있습니다. 강사나 유튜버가 아닌 이상, 교과서처럼 말할 필요는 없습니다.

🚫 똑똑하게 말하지 못하는 세 가지 이유

효과적으로 소통하지 못하는 데에는 몇 가지 이유가 있습니다. 첫째, **전체적인 그림이나 과정에 대한 이해 부족**입니다. 상황이 어떻게 진행되는지, 순서가 무엇인지 모르면 설득력이 떨어집니다.

둘째, **목표 의식의 부재**입니다. 똑똑하게 말하는 사람과 겉만 번지르르한 사람의 차이는 목적 의식에 있습니다. 누군가를 움직이려는 의도를 가지고 말하는 사람이 진정으로 똑똑하게 소통하는 사람입니다.

셋째, **논리 구조의 결여**입니다. 논리는 순서의 근거를 다루고, 구조는 프레임워크를 다룹니다. 논리 구조는 상대방이 이해하고 받아들이기 쉬운 증거와 근거를 찾는 것입니다.

📈 경력별 소통의 어려움: 1년 미만 vs. 10년 이상

경력이 1년 미만인 사람들은 질문 자체를 할 수 없어서 어려움을 겪습니다. 즉, **자신이 무엇을 모르는지조차 모르는 상태**입니다.

반면, 경력 10년 이상인 사람들은 논리적인 어려움을 호소합니다. **자신의 의견을 제시하는 데는 익숙하지만, 예상되는 효과나 방향, 전략 등을 제시하는 데 어려움**을 느낍니다.

10년 이상 경력자들은 **자신만의 아이디어가 부족**하다고 느낍니다. 리더십을 발휘하여 팀을 이끌어야 하지만, 낮은 수준에서만 팀을 관리하려고 할 때 어려움이 발생합니다.

🧠 논리적 사고: 수평적 & 수직적 연결

논리적 사고는 수평적, 수직적으로 촘촘하게 연결되는 것입니다. **증거와 이유가 많아질수록 설득력이 높아집니다**. 전체적인 그림 속에서 단계별로 이야기하는 방식이 논리적 사고입니다.

생각이 말로 표현될 때 소통이 됩니다. 상대방을 잘 설득하면 똑똑한 소통, 똑똑한 대화가 이루어집니다.

🛠️ MEC와 So What? Why So?로 생각 정리하기

논리적 사고의 핵심은 MEC(Mutually Exclusive and Collectively Exhaustive)와 So What? Why So?입니다. MEC는 **유사한 내용이 모호하게 섞여 있거나 누락된 내용은 없는지 확인**하는 것입니다.

So What? Why So?는 **"그래서 뭐? 왜 그런데?"를 반복적으로 질문하며 수직적인 연결고리를 만드는 것**입니다. 이를 통해 결론을 도출할 수 있습니다.

퇴사 이유를 정리하는 예시를 통해 설명합니다. 퇴사 이유는 다양하지만, 이를 **성장 기회, 평가 및 보상, 급여, 업무 강도, 조직 문화**라는 다섯 가지 카테고리로 분류할 수 있습니다.

각 카테고리에 해당하는 구체적인 이유들을 나열하고, **중복되거나 누락된 내용은 없는지 확인**합니다.

각 카테고리 내에서 **가장 근본적인 원인을 파악**하고, 이를 바탕으로 퇴사 이유를 논리적으로 설명할 수 있습니다.

예를 들어, **"성장 기회 부족으로 퇴사합니다. 회사 비전이 없고, 성장 기회가 부족하며, 승진 기회도 정체되어 있기 때문입니다."** 와 같이 설명할 수 있습니다.

📝 생각 정리, 스마트한 소통의 시작

GPT나 다양한 사례를 통해 자신에게 가장 도움이 되는 프레임을 찾고, 생각들을 나열하여 분류한 후 관계를 설정하고 요약합니다. 이를 통해 **스마트하게 자신의 생각을 전달할 수 있습니다**.

논리적 사고는 일상생활에서도 훈련할 수 있습니다. 식사 메뉴를 고르거나 데이트 계획을 세울 때도 논리적 사고를 활용하면 더욱 효율적인 의사 결정을 할 수 있습니다.

일상생활에서 연습한 논리적 사고는 업무에서도 자연스럽게 드러납니다. 논리적 사고를 통해 자신의 의도를 명확하게 전달하고, 성공적인 소통을 이루시길 바랍니다.