비즈니스와 인간관계에서 영향력의 원리

### 로버트 시알디니: 윤리적 영향력의 7가지 원칙 마스터하기
* 📚 "영향력의 대부"로 알려진 로버트 시알디니는 40년 넘게 영향력에 대한 증거 기반의 과학적 연구를 수행해 왔으며, 그 결과 저명한 저서인 **"영향력"**을 출간했습니다.
* 🏆 최근 미국 예술과학 아카데미와 국립과학 아카데미에 선출된 시알디니는 **사회심리학자 중 한 명도 없던 그가 12명의 회원 중 한 명**이 되기까지의 여정을 통해 그의 연구 결과가 얼마나 영향력 있는지를 잘 보여줍니다.
* 🧠 영향력의 핵심은 오퍼의 기능을 바꾸지 않고도 그 기능을 제시하는 방식을 변경함으로써 사람들이 더 자주 **'예스'라고 대답**하도록 만드는 능력입니다.
* 😠 시알디니는 영향력이 오용되는 것을 볼 때 **사람들을 진정으로 도울 수 있는 기회를 낭비**하는 것 같아 좌절감을 느낍니다.
* 🤝 영향력과 조작의 차이는 **영향력의 원칙이 윤리적이고 진실한 방식**으로 존재하는지 여부에 있습니다.
* 🔄 약속과 일관성의 원칙은 **과거의 행동이나 진술과 일관성을 유지**하고자 하는 인간의 욕구를 활용하여 규정 준수를 더욱 강화합니다.
* 👥 사람들은 자신과 비슷한 다른 사람들의 행동을 참고하여 결정을 내리기 때문에 **사회적 증거는 정보가 넘쳐나는 세상에서 불확실성을 줄여주는 역할**을 합니다.
* 😊 사람들은 자신이 좋아하는 사람에게 "예"라고 말하는 것을 선호하며, 진정한 유사성과 칭찬을 통해 관계를 구축하는 것이 핵심이기 때문에 **'좋아요'는 또 다른 강력한 원칙**입니다.

### 로버트 시알디니 박사: 영향력의 7가지 보편적 원칙과 새로운 통합의 원리
* 🧠 시알디니 박사의 저서 '영향력'은 **희소성, 사회적 증거, 권위, 일관성, 호감, 호혜성, 통일성 등 영향력의 7가지 보편적 원칙**을 설명합니다.
* 🔮 '희소성'은 사람들이 더 적게 가질 수 있는 것을 더 많이 원한다는 생각을 활용하여 **제한된 옵션이나 시간 제한이 있는 제안**을 매력적으로 만듭니다.
* 📚 새로운 '단결'의 원칙은 **다른 사람들과의 파트너십 또는 공유된 정체성**을 확립하는 것이 어떻게 영향력에 대한 장벽을 극적으로 줄일 수 있는지에 초점을 맞추고 있습니다.
* 💑 개인적인 관계에서 **'우리' 또는 '우리'와 같이 함께 또는 장기적인 관계를 강조하는 언어**를 사용하면 긍정적인 결과와 호혜성을 이끌어낼 수 있습니다.
* 📖 시알디니 박사는 **보편적인 영향력 원칙의 수가 7개**에 불과하다는 사실에 놀랐습니다.
* 💬 "아이들이 자신의 삶에서 **더 큰 영향력을 발휘**할 수 있도록 한 발짝 더 나아갈 수 있었으면 좋겠어요."
* 💼 영향력에 대한 시알디니 박사의 연구는 **비즈니스, 마케팅, 개인 관계 등 다양한 영역**에 적용 가능합니다.
* 📚 시알디니 박사의 웹사이트 'influenceatwork.com'에서는 **추가 자료와 온디맨드 온라인 교육 프로그램**을 제공합니다.

로버트 시알디니는 40년 넘게 비즈니스에서 영향력을 윤리적으로 연구한 영향력의 대부로 알려져 있습니다.

guy who pioneered the science and psychology of influence. In fact, he's known as the godfather of influence. His name is Robert Cialdini. He's the guy who studied influence and how to use it ethically in business. Over 40 years of using evidence-based, peer-reviewed scientific studies, he's written an epic, epic book called, can you believe it, Influence, and just re-released it with a bunch of new information in it. Robert, it is a great honor to have you back on the show today. Well, I am looking forward to it. I have to say we had a good experience last time. I'm looking to replicate it this time. You've been relatively recently elected to the American Academy of Arts and Sciences and the National Academy of Sciences. Did you think when you started on this path of studying influence decades ago that it would get to this point? First of all, um, the National Academy of Sciences, for example, only has 12 social psychologists in it, and back when I started, there were none, as far as I could tell, so it just didn't

seem that influenced science persuasion. Science was something that would have a category that would allow me into that body of people. You know, they told me, Oh, during the meeting where you're inducted, be sure to come to that meeting. You get to walk across the stage that Albert Einstein walked across. Well, there's no comp, no, no, no similarities. We're not comparable in any way, but that kind of thing just never occurred to me as in my future. Well, it's a huge honor, and I think you've earned it with your work, which is really cool because everyone says they want to be influential, but do they even know what they're asking for? If you're talking to a 20-year-old, I want to be influential, why do they want that? Why do they want that? It seems to me that there are a lot of ways you can be influential. You can influence a person's attitudes. You can influence their beliefs. You can influence their perceptions of you. You can influence

their definition of the situation in which they're but it seems all of those occur in the service of influencing their behavior so that's what i mean by the influence process. I mean being able to move people to say yes to us more frequently, to comply with our requests, recommendations, proposals, and so on. And here's the secret. It seems to me without changing the features of what we are offering them, but only changing the way we present those features to them, the psychology of that. Very frequently we don't get to change the features of some offer that we have. We got to change the way we deliver that message about the merits of this case, and that just always struck me as worthy of study because truth be told, all my life I've been a sucker. I've always been kind of a pushover for the appeals of various uh fundraisers or salespeople who would approach me, and a lot of times I would find myself in unwanted possession of things, and I would say wait a minute, it couldn't be.

the merits of the thing. It had to be the psychology of the way those merits were offered to me that swept me. That's worth studying. One of the reasons that I appreciate your work so much is that when you understand how influence is applied, you can see when it's used against you consciously or unconsciously, and it sort of opens your eyes up, right? So, I look at some of the media campaigns running today. This isn't even elegant influence the way they're doing, like come on, guys, at least do a better job of trying to trick me, okay? Come on, you can do better. Um, do you find that you get tired or frustrated, or maybe a little bit bitter when you see people misusing influence? You know, frustrated is closer to it because it seems to me the opportunities for genuinely influencing people to their betterment so they get a chance to seize an opportunity that really would enhance their outcomes. If we fumble that away, we do both of us a disservice. So, that is really something.

i always shiver uh when i see somebody dropping the ball that way. i uh i don't pick up any bitterness in you. you're actually a really vibrant happy guy. you can tell you. you know if you like what you do. so i would have been surprised if it brought you there. but yeah frustration when you see someone. you know don't use that technique to get people to. you know drink sugar water or something. it's not nice. you know i do try to nudge people in the right direction. there is an example. uh that i i i talked about in being in a uh an airport and hearing the guy behind the counter. uh say that the. the plane was full. and he was offering uh a bonus to those people who would give up their seat for you know. and he said. and if you will do that. we will give you a two dollar credit. and and everybody laughed. and then he said. no no really uh it's 200. that was exactly what he should do. because he put into action the contrast.

principle compared to two dollars now 200 seems more than if he had just said 200 dollars by itself that was so i went up and i congratulated him on that now do you think he was trained to do that or was he just naturally good yeah he was just naturally good i asked him about that is that in your trade no no he said no i think it was trial and error on his part how do we get people and he said you know uh first of all you got to get them to pay attention to you so if you say two dollars they look up and say what and then they're they're ready to hear the next thing you say so it was really brilliant those are the kind of people when i see them in the wild i'll sometimes hire them because they're true geniuses just you know not necessarily knowing what they're doing you you came up with uh in your original book which just sold like 5 million copies or something a lot you came up with six

principles of influence. But in your new version that's very heavily updated, you added a seventh. Can you walk me through the six and walk our listeners through? So when someone you're listening, they're saying, All right, what would I have to do to be influential or to know if influence is being used against me, right? What are they? So the first one is what is called reciprocity, reciprocation, the rule that exists in all human cultures, by the way, that we are obligated to give back to others what they first give to us. So there's a very simple implication of that. If you want others to give you attention, if you want them to pay it to benefit you, benefit them first, pay attention to them first. I always advise if you go into a room where you want to be more influential, your first question should not be, Who can help me here? Your first question should be, Whom can I help here? Whose circumstances can I enhance? They will then be standing on the balls of their feet, ready to give to you.

What you need, when you need it. That's the way to operate with that so that you're always arranging for relationships where people want to say yes to you. And it's very important not to slap that influence opportunity away. How many times is this used to happen to me? All the time. I would do somebody a favor, go beyond the call, and they would thank me profusely for it. And I would say, I don't think anything of it, no big deal, just part of the job, just I would have done it for anybody. I mean, literally slapping that earned influence out of the window. And so now what I advise is if that ever is the case, if somebody says thank you in a genuine way to you for what you've gone out of your way to accomplish for them, if you're part of an organization or you have a history with them or a friendship with them, here's what you should say. Of course, it's what long-term friends or long-term partners do.

for one another you put it on the map. You don't diminish it. You don't minimize it. Now, if you don't have a history with them, it's the first time you've interacted with them. You say something a little differently. I think you say, Of course, I was glad to do it. I know if the situation were ever reversed, you'd do the same for me. And it's very important not to say, If the situation had been reversed, you would have done the same for me. That's locating it in the past with some exchange that will never exist. No, if the situation were to be reversed, I know you'd do the same for me. Once again, you've put it on the map, and people are ready. Yes, you know, this is the thing that I've done with the new edition of the book. There were these six principles, and people would say to me, You know, we get a lot from those principles, but can you tell us exactly the best way to trigger them? What's the best wording or the best action I can take to

harness the power of that principle and so a lot more of that is in the new book. Where I talk about exactly what words to use to send the power of that influence into the situation for you. Did you study neuro-linguistic programming or NLP? Like Tony Robbins talks about it and all that. Is that a part of your sources for this? I did and I always felt that there was so much good information there. So the logic that they employed fit with existing psychological theory. I haven't been a practitioner of it because I'm a researcher and the NLP people, they count on the logic rather than the empirical evidence for what they're recommending. And I'm just I prefer to be over there on the uh on the research-based evidence-based side. You can find evidence that if you use the right language that may come from the world of NLP, it works better. And yeah, there you go. Okay, that's right. I've got it. Yeah, I've studied. I've read the original Bandler books and all.

that stuff. But I don't think it's necessary to practice NLP to get people to do things. As long as what you're asking them to do is the right thing, and you couch it properly, you shouldn't have to manipulate them, right? You can influence them without manipulating them. Oh, that's such a crucial distinction. I hope we get to it later. Yeah, I'll say, I want to ask you about that right now. So, the difference between manipulating someone and influencing them. How do you know when you're doing one versus the other? Because you can tell. Is this the principle of influence that we're going to talk about? You know, like reciprocity, liking, authority, social proof, scarcity. Are they really there in the situation, waiting for you to point to them, point them out to the person who you're trying to convince? If so, you have influenced in an entirely ethical, and I'm going to claim commendable way. You've educated them into ascent. If that principle is fabricated there, if it's

counterfeited. If people are lying with statistics to tell you about the growth of their product or the popularity, or they're not giving you an accurate picture of what the authorities are really, the experts are really saying about their idea or product. That's the manipulation, that's the exploitation of these principles and of the audience, to them. And as a consequence, you lose long-term advocates who are cheated, they ghost you at that point. So for all you internet marketers listening to this right now, rewind and hear that part again. It's not okay to lie to people to get them to do what you want to do. What about politicians? What about politicians? What's different for those guys because it seems like they aren't very reciprocal, at least I haven't seen much of that in my short life. Actually, they are if these days, though. They see themselves as adversaries rather than cooperators working for the best interests of their constituency or of

the country at large. It seems to me that they're um, they're, they're sharpshooters. They're, they're picking each other off, um, rather than finding a way to, to interact in ways that are, um, that are mutually beneficial. But there's this, the great story of Lyndon Johnson who for years he was the Speaker of the House and then the, the head of the, uh, Democratic Party in the Senate and, uh, and a majority leader. In those positions, he was able to give all kinds of favors to politicians on both sides of the aisle. And when he came into power, he was able to produce a set of legislation that was unheard of by getting people from both parties to sign on to it, right? And if you look at, uh, the biography of him, it turns out the way he did it was calling in his favors, getting the reciprocation process to work. And that's how we got these, uh, the Great Society programs, uh, uh, uh, enacted. These days you've got people like, like Clinton, like Obama, like Trump who

say i come to washington from outside the washington establishment. nobody i am not obligated to anybody there, and it accounts for why they were having so much trouble getting their program because nobody there was obligated to them. uh, it makes sense. it's why you might want to elect a career politician because at least they know how to play the game, and they have some chits to cash in, right? versus a disrupter. uh, i i see your point there because it's it seems like not a lot's been getting done lately, but hey, what what do i know? i live in canada now, not that politics are any different. so that definitely covered reciprocity, which is only one of the big six, and i really want to get to the seventh new addition to your work, but so you have commitment and consistency. that's doing it regularly, right? yes. so but what you want to count on is that the people that you want to move in your direction feel and need to be consistent with what they've already said or done in your

presence. So, if you can get them to take a small step in your direction, they'll be significantly more likely to want to take another step in that direction. I have an acquaintance who says he uses this in job interviews. He said he was having a hard time getting hired, and then he did one small thing differently in job interviews. Where he would go in, there would be an evaluator, or maybe a team of evaluators, and he would always say the same thing to them, So, I'm very glad to be with you, and I want to answer all your questions, right? And it wasn't getting him too far. But then he added one thing. He said, But I'm curious, I have a question for you. Why did you invite me here today? What was it about my resume or my wow background? And he would hear them make commitments to his strengths. They would say, Well, it was because of your credentials, or because of your experience, because you give evidence of being a fast learner, whatever it was. And then he knew what they were looking

for and he would hear them because they had made active commitments to those things. Continue to be consistent with those commitments, he said. This is an acquaintance of mine. It's not a he said. He's gotten three better jobs in a row using that strategy. Wow, this whole episode of Bulletproof Radio. If you're looking for work, that one little hack is gold. No one's asked me that during an interview, but I can see how it would work because then you've already said they're good, and then you have to go back to your team later. So actually, I told them they were good, but and now I'm going to tell you they're not, and it creates a logical fallacy in your brain. Wow, that's some serious, serious power. Thank you, Robert. What about social proof? I mean, we all have likes on our Instagram pages and whatnot, but how does social proof work in the world of influence the way you see it? Social proof works by reducing uncertainty. We live in what is the most information-overloaded, stimulus-saturated environment that's ever

existed on our planet. We have all these choices, all these opportunities to move in one direction or another, all this information, and it leads us to be uncertain about the best choice to make. One way we can reduce that uncertainty is to ask ourselves, What are the people around me, like me, doing in this situation? Right? It's something that we call peer sway, instead of persuasion. Persuasion, which turns out to be more effective than mere simple persuasion. If you can get people to see that a lot of others are experiencing your product or service or idea in a positive way, well, you've reduced their uncertainty about the likelihood it's going to be positive for them too. So, for example, there was a study I loved from Beijing, China, shows you the cross-cultural reach of social proof. Some restaurant managers put little asterisks next to certain items on the menu, and um, they didn't. The asterisks didn't stand for or refer to the specialties of the house or the chef's special for that evening. No, they just signified this is one of our

most popular items, and each one immediately became 13 to 20 percent more popular for its popularity. Wow! Well, we all have most popular models, we all have most popular features, we have all have most popular upgrades, we even have most popular payment plans. We're fools of the influence process if we don't just point to that. It reduces people's uncertainty. They get off the fence now and get into the game of choosing. As a result, that is so fascinating. And I imagine that that restaurant put the asterisk next to the highest margin items on the menu. It didn't matter where they put them exactly. Here's another little interesting feature of it. Um, although every demographic then became more likely to purchase the items they had the asterisk most popular asterisk, there was one group that far outstripped everybody else: first-time visitors who were uncertain, and they used the evidence from peer persuasion to decide. So if you've got an if you've got a startup or you have somebody who's come to you who hasn't

been a long-term customer. Social proof is gold. Got it. So I can say the Upgrade Collective is new people's favorite way to learn more about all of the content that I've created. And just by saying that, thousands of people are listening or signing up for the program right now. I wouldn't be surprised. A good program, it definitely is a people's favorite way, but that's a truthful statement, not a manipulative one. Now, so we've covered reciprocity, hardware to say and the commitment inconsistency, social proof, and what's different social proof and liking, which is the fourth of your major principles. So liking is the principle that says nobody would be surprised. Anybody who's a listener would not be surprised that we prefer to say yes to those we like, right? The surprise is how simple two small things could be to produce that rapport that we're looking for that serves as the basis for everything else we do. Once people like us, they want to do business with us, and one is to point to genuine

similarities that exist um between us. The other is to point it is to give genuine praise, to give true compliments. That this was my greatest weakness all through my life, failing to give people warranted compliments. I can't tell you the number of times in research meetings with my graduate students, I would hear myself say, That was really smart what Brad just said, or You know how Rosanna just, how she just characterized that, is a great insight for how we go next, the next step we take. And I would say it to myself and lose all of the, all of the goodwill that would come from that exchange, that, and I, I don't do. I've trained myself now. Whenever I hear myself complimenting someone in my mind, I move that compliment from my mind to my tongue and dave it has been remarkable, the consequences of that for the relationship building features of that next step. So we've got to combine that with BJ Fogg's work on habit formation so you can form a habit of taking the good.

things you think about others out of your mind and putting them into your mouth. That's also profoundly good advice, Robert. Thank you. I'm going to work on that one myself because yeah, there's all kinds of good stuff that happens. But if you don't say anything, did it really happen? That's a bullseye. That's absolutely a bullseye. In the same way that you may have the most popular, uh, feature that you think really gives the most benefit to people if they upgrade to it. If you don't say so, if you just don't say so, it's as if it isn't the most popular. Um, I really like the idea of saying, um, this is the most popular because there's a thing that happens where you don't always want to be a shill for your own stuff. You know, I talk about Bulletproof Coffee sometimes, but I didn't bring it to death on the show and things like that just because I'd rather shine praise on all the great work in the world that isn't mine.

because i figure if you're if you're listening to the show you already know it. How do you cross that line between hey everybody look at this really worthy stuff that i did versus thank you for all of your work, Robert, right? How do you suggest people navigate the not over self-promoting yet being being useful to others? You've hit on the next principle of influence besides the one we've just talked about, and it is testimonials. So you're not the one waxing rhapsodic about yourself. There are other people, so one kind of person that is peers who can speak to their experience with the whatever it is, Bulletproof Coffee, what and experts who can talk about the health benefits and the flavor, uh, features that are built into it, right? And you don't have to be the rooster crowing about yourself, right? So for me, testimonials not only should be used well and often, they should be used first. They on your website, they go before you even begin to make your case. So all of the aura

that comes from that testament, especially if it's an expert, an authority, or someone that they feel is a credible source of information. That flows to the very first word you write or utter. Well, I'm taking notes because I could definitely do a better job on that, and I have tens of thousands of testimonials for Bulletproof Diet and all that. And I always felt a bit like a douchebag, like I'll put those up front and center on the website and all, where I don't know, but they're all authentic and they're all real. But I guess maybe I have an internal thing. I don't want to over self-promote, right? But also, I feel like it's worth it for people. So where's that coming from? Yeah, so I because you, we, you don't want to be seen as a braggart. You don't want to be seen as a self-promoter. It reduces your liking, right? You know what I used to do, and then finally it hit me.

on my website, we have a category for testimonials. Our visitors had to go there. What a mistake. No, no. Take a few of those and then rotate them around, by the way, to show, right, okay, that these are testimonials, right at the outset. The first thing people get when they come upon our website is a testimonial from somebody who they're likely to know and believe because this person has a good reputation. So those kinds of mistakes are things that I'm glad to dispense because I learned my lesson. But I had a tuition charge I had to pay that I hope your listeners won't have to pay as a result. You understand why this show exists. I want to learn from you and also I want everyone listening to not pay the tuition, as you so elegantly put it, for all this stuff because, God, we've both made enough mistakes in our lives, right, which does make us authorities, which is one of the other principles in your book, Influence.

say your new book on influence so talk to me about authority does it only come from others or does it come from being an authority yourself. Yes, it's and you said it the right way. It's being an authority, not being in authority. And you said it the right way. It's being an authority, not being in authority. In authority is a boss. In authority is somebody who commands or can control my behavior because they can apply rewards or punishments and control me that way. That's power. It's not influence in the way that I'm using it. No, influence. And by the way, people don't like being pushed around. They don't like when you're not there. They sneak around the corners, right, and don't comply. But if you're an authority and have convinced them that this is the right step to take, now they carry that around with them wherever they go, that belief that you've instilled as to this is the right way to proceed, so you will do well is there with them, and they can

they can abide by the recommendations from that idea or fact. I like that difference between being in authority versus an authority. It's such a big deal. It makes me have to ask though, 48 Laws of Power, Robert Greene, are you a fan? Yes, I mean there's a lot in there, but you know what, no, I'm not dissing this at all. You can't remember 48. You could remember that is true. You can remember seven. We've got seven principles, that's manageable. 48, I can't. Yep, I just have to sort it out with that. Yeah, you have to pick the right one. You're right, 48 is a lot, and Robert's been on the show a couple times. But it's funny because you're talking about influence versus power, yeah, right, and they are different, they're fundamentally different, and influence is a softer form of power, but it's one that's way more palatable, right, right, and in my world, I want to

know when people are using influence against me in a negative way, and I want to know when they're applying the tools of power against me in the right way so that you can respond appropriately in either one. But influence is sneakier than power, but I think it's more powerful at the end of the day. Yeah, often it happens. It flies below the surface. You don't even recognize that you've been moved by a word or two that's been um applied productively. What about scarcity? That's your sixth principle from your original book, right? How does scarcity come into play when you're influencing people? People want more of those things they can have less of, right? So it means that if you can, first of all, the thing that you we all learned in um in our training, make your differentiator prominent in consciousness, the thing that's unique to you and what you offer often is not one thing but it's a suite of things, a combination of things none of your rivals can provide that set up that set.

of differentiating elements and make that central or very prominent in your appeal because people see if they can't get it anywhere else, they get a little crazy to want it more. There was a and and this really works online where um there was a study done. Six thousand seven hundred commercial uh online sites were tested by these researchers in terms of what they had used in their a b test to see which features uh of the site made the most difference in moving people into um from into conversion from prospect to customer, and they located 29 different features. Some of them were just technological like is there a search function within the thing, some of them were uh financial is there uh is their um free shipping, some of them were designed to be persuasive uh is there a call to action right. None of those made any difference. The top six were the six principles of influence, wow, and the top of those a particular type of scarcity, limited number scarcity if there is a limited number of options.

at this price or a limited time, when you could get this at this price, and there are competitors for those things that outdistance all 29. The next was social proof, but the top if you're in competition for something that has a limited number, it means you better get it; otherwise, those rivals could make you lose it, and we hate to lose. Don Daniel Kahneman's prospect theory, which won him the Nobel Prize in economics, showed that people are more motivated to get something right if they are considering how it might be lost to them than how it might be obtained by them. We're more psychologically mobilized into action by the thought of losing something than gaining that same thing, right? So yeah, okay, that seemed to work well for the vaccine marketing campaign. There's a limited number of doses, get yours while you can, and it created a big surge of demand that then petered out when people realized it wasn't actually that limited. Yeah, it's interesting, right? Exactly right, that's what we're facing exactly.

okay then, what about the new principle? So it's a big thing where you have a book with five million copies or so that are out there. That's been very well received, won all the awards. And you're saying, All right, I'm going to go through and based on a lot of new learning, I'm going to add things. But I'm going to add a new principle that's kind of the highest level. What is the new principle that's in influence, the new version of influence? Yeah, what is it and why did you decide to add that one? Okay, so that this is a great question as to why I decided to write this book. You know, as you say, it's been very successful. And there's this saying, Don't fix what's not broken, right? But I remember as a quote that my grandfather used to always use, like when things were going well, he would say, If you want things to stay the same, things are going to have to change around here, right? I mean, there's so much wisdom there.

can't sit on your laurels, right? And so I knew I had to update, and there was this evidence that was all around us, right? Now, tribalism, right? The extent to which we are driven by the groups, our membership, and loyalty to the groups that we are in, right? And if a communicator can arrange for me to see him or her as a member of a group that I identify myself with, right? I define myself in that group, right? All my barriers to influence by that communicator drop. I just say yes to the people who are not just like me, in kind of like, liking principle or similarity, where, Oh, we share the same preference in ethnic food or music or comedies or movies. Or no, no, we share a membership in the same important social identity-based group. Here's an example of what I mean. A study was done on a college campus. A young woman was asked to stand, a college-age young researcher had her stand on a busy spot on campus and ask passersby.

students for donations to a good cause, and she was getting some contributions, but if she was asked to add one sentence to her request, contributions more than doubled, and the sentence was I'm a student here too, I'm one of you, and now 250 more compliance, right? Wow. It's interesting. The reason I didn't trademark the term biohacking back when I was creating this movement is I wanted there to be a group of people who were working on upgrading ourselves, and I didn't want to have that authority power that we talked about before where like I own this, but it's its own group, um, but people who are biohackers like, Oh yeah, I'll do this to help other biohackers, I'll do this because our knowledge is expanding, and I don't know how conscious I was of the principle you're talking about here, but it so applies to why biohacking's a global phenomenon with millions of people who are doing it now. We're so

generous. We favor the people inside our groups, and we follow their lead too. I mean, something happened to me a while ago. I saw this newspaper article that rated celebrities and their allegiance to various NFL football teams, right? Well, I grew up in Wisconsin, and so the Green Bay Packers were always my home team. And I saw that in this article, Justin Timberlake and Lil Wayne are both avid Packers fans the way I am. I immediately came to think more of their music, better of their music, and I wish them greater success they were of me, and I wanted them to succeed. That's the, I mean, that's the lever for change. And people who understand how to use it to create this sense of weakness or partnership with another are greatly advantaged. I really, I really like that, and it, it's changed a little bit in the era of, um, the era of COVID where people are way more remote than they were before, right? But it seems like it's working, that the biohacking conference that I've put on.

for almost 10 years now. Obviously, it has gone virtual for a little while, and we're gonna have a physical one later this year. But, uh, now we've got more than 10,000 people who will be at the conference, much bigger than it was before. Yeah, but the tools and technologies to be able to create the sense of unity, even though we're remote, it's face-to-face video and all that. Do you have any recommendations for people who are working on creating unity, even if we're not going out to dinner together right now? Yep, and I'm going to give an example that involves changing one word in what you say when you, uh, appeal to, uh, another individual to come on board with you, to be a supporter of what it is that you are offering. Let's say, let's, let's take co-creation as an example. I'm a big fan of asking our customers, our prospects, to our clients to co-create the next version of our product line or a particular direction for us to take and so on, so they, they

give us feedback on what they think is most valuable. What also, what we can prune away because they don't find a lot of that. And if we take that into account, they really do become, of us. They really feel partnered with us under that circumstance. All right, now what we typically do is for to ask for their feedback. But here's the mistake I see almost everybody making in make in asking for that co-create creative introduction to our ideas. It is, we say, Could you, could you give me here's our idea, here's our product or maybe here's a new initiative that we're thinking about. Can you give us your opinion on that? The word opinion is a mistake. It's right to ask for their feedback, but to ask for it through an opinion is an error. Here's why. When you ask for someone's opinion, you get a critic. You're asking for that person literally to step away from you in psychologically to take a half step back from you and align themselves with everybody else.

against you and your idea and give give you their opinion about it. If instead you ask for their advice, they take a half step toward you. You're asking for their partnership in this process, right? And they align themselves with you against everybody else. They're giving you information for your idea as to how it will be received by everybody else. And there's research to show if you ask for assistance, let's say buy-in on a new idea, and you use the word advice, Can I ask for your advice on it? You get significantly more favorable reactions to it and responses than if you ask for your, for that person's opinion. Even worse is to ask for their expectation, by the way. But we typically ask for their opinion. It is outdistanced in terms of favorability by asking for advice because there's an old saying, When you ask for advice, you're usually looking for an accomplice. [Laughter] And here's what the science says, if you get the advice, you get the accomplice. Wow.

i one of the reasons that i do the show is to get to learn new stuff all the time, and get to talk with you, and talk with other masters of their area of study. And i think about what my life would have been like if i'd have had a copy of influence when i was a senior in high school. If they would have taught this in a class just what you've said right there. You know all the mistakes that i've made over time where you and many others know not to do that. Do you ever see influence being taught in high schools? It is taught in high schools. It's usually in a class in psychology. Okay, so there's never a class just on influence, but it will be assigned or let's say chapters from it will be assigned in high schools. And that just warms my heart. You're right to say i would love to. And again, it's not about i i've sold enough copies. I would love to be able to have given those kids a step up.

to make them more influential in their lives. Well, if you're a high school teacher listening to this, you're welcome to use this episode in your class. If you're not sending the book, and you should probably assign the book as well, even if it's not a psychology class. This is one of those fundamental things like how to win friends and influence people, or you know, think and grow rich or something, where if people just have that level of understanding of these things, everything you do is easier because you learned how to ask the right way, you learned how to position it, and it's just frustrating how many times eventually you'll stumble into this stuff unconsciously, but it might take 10 years of struggling for someone who just didn't know which book, which expert to consult. So, I think your book can actually save or your work can actually save people a lot of struggle, which is why I was super happy to have you on the show again. There's one area I haven't very gratified to hear that come from.

you know someone of considerable attainment in this field, so that really makes my heart warm. Well, you've earned it, Robert. Really, the amount of thinking and the pictures in your head that have to happen for you to be able to boil it down and explain it the way you have, it's an elegant and elegant achievement and one that didn't come lightly. I recognize that one error I haven't got to pick your brain on though. Okay, influence of large numbers of people, influence or someone hiring you, influence in personal relationships. So how do these principles of influence apply to your significant other? So there's a study. It may be my favorite study of all in the realm of interpersonal relationships. It was done in Texas. Researchers had couples come into a laboratory where they were asked to think of a problem that had been besetting the couple for that they couldn't really resolve it, you know, they were just at loggerheads with one another. And they said, well, one of you, they would flip a coin. One of you

will be the persuader, and your job is to persuade your partner to come into line with your position on this issue, right? And we'll leave the room. Well, they left the room, but they had tape recorders and they were filming through a one-way mirror and so on, so they knew what was going on, and they were able to identify three kinds of approaches that people who were in the persuader role used to convince their partner to come into line. The first was disastrous. It was the one that said, Look, if you don't do this, you'll be sorry because I'm gonna have to do something that you don't like, right? Not only did that fail to move the partner, it produced a boomerang effect, and you got these people polarizing further away from their partner. It was a gigantic error. There was a second group, not as wrong but still wrong. They were called, instead of the coercive group, they were called the rational, logical group. They said, Look, if you just

examine the situation closely. You'll see that my position is the more reasonable one. It's the more and they didn't get uh uh polarization. They got laughter. Yeah, sure, yeah, you wish that were. Yeah, yeah. So they, they got no change at all. And then there was a small percentage that did the one thing that moved their partner in their direction, right? It was a unity, uh, a maneuver. They said, You know, we've been together now for whatever number of months. I really wish you'd do this for me. Right? Or they use the words our, we, or us in the way they described it. And what they did was to bring to consciousness, to top of mind, the unit, the unit character of the relationship. It was a couple. They weren't going to stand still for the researcher telling them to focus on a difference, to focus them on something that was wrong inside the relationship where they didn't agree. They raised the level of the um, the concept of couple back to the top of mind, and people responded to one another.

as members of a partnership of who we are this is who we are and inside partnerships you give grace right that is my favorite example of how you maneuver those situations differently now i have to say there's another factor that applied in here not only did the partner move closer to the persuader in response the persuader then moved closer to the partner's position it was a reciprocal exchange they met in the middle and both sides were happy now with that so by going to unity you got reciprocity which was the first principle anyway right well that's worth adding uh to the book and what a powerful piece of advice for people in relationships to understand even if you're right you can just say let's do it together yeah and then you'll still get what you want maybe and and you know um it also works inside business relationships where you've had long relationships with people why not say if there's some you know there's an issue of pricing or some kind of new thing that's happening and you want this

person to move. Begin by saying, You know, Jim, you know, Sharon, we've been working together for a long time as business partners. Use that as the platform. That's what those people in this study did. They didn't add any new reason for moving in their direction, any logical reason, any factual. They just raised to consciousness the fact that there was a long-term connection, a bonding, a relationship there. And then the features of a long-term relationship took over to allow people to give one another, uh, and to compromise and give one another grace. Wow, it's interesting that you brought up the word grace. How does that play into persuasion? Yeah, it's a version of saying to people, Look, I think well of you. I am willing to give you the benefit of the doubt. I don't mistrust, I don't have skepticism about what you're going to do with this, with this movement in your favor, right? I have a colleague who once asked me. He said, I have a son, he's 12 years old, and I want to give him a piece of advice.

to lead him into his adulthood. And I'm asking all of my friends and fellow colleagues who I respect, What piece of advice would you give? And here's what I said: Tell him to go into every situation where he doesn't know the people there and think the best of them. Wow, what that's going to do is going to allow you to give them grace. It's going to allow you to be generous with them. And by the rule of respect, not only will they like you more for being genuine, by the rule of reciprocation, they're going to give you grace, they're going to be generous with you. And now you've got two people who like one another, being willing to give and take. That's the basis of the best form of business, I know. It also goes right back into game theory, you know, where if you play the I think the best of you, you take the high road first, the other person is more likely to do it. And if they don't reciprocate, then you know, All right, I'm...

not going to play with you anymore. Or you change the path so it seems like it wins by all the frameworks that I know for that kind of a thing. Well, I really appreciate you coming on on Bulletproof Radio, and I'd love to get some questions from the Upgrade Collective. You ready for some audience participation? Yes, it's always fun. All right, Susan, you had a question. Yes, hello. Um, thank you so much for coming on today. Your book remains one of my top books that I think about and use. So this is just an opportunity, great opportunity. So I had two questions for you. One is when you revisited your work and wrote your updated book that came out today, what most surprised you? And then the second question is, what do you consider to be the top most applicable new ideas? Yes, so the first question really is what surprised me in all this work. And I have to say it's the very how small the footprint is of universal principles of influence, right? I only counted seven as we were saying.

little earlier. That's manageable. It's not like I know that there are hundreds, maybe thousands, of tactics and techniques and practices that you can use, but it seems to me you can categorize the great majority of them into just these seven universal principles. And that really surprised me when I expected there to be many more that would work across the board and all the various situations. That's just not what I found at all. So the newest ideas are those inside the principle of unity. I really hadn't treated them before. I mean I was aware of unity around me, you know, this sense of affiliation being something, but I always thought that it was just an accelerator. It made the others work better. The new insight was this is a stand-alone principle of influence. This, if we can, as communicators, simply arrange our language, arrange how we comport ourselves so that people see us as partners with them before we begin the process of trying to move them in our direction.

their barriers to influence drop dramatically. Thanks for your question, Susan. I think we're coming up on the end of the time that we've got to spend together, Robert, and thank you for taking audience questions from the Upgrade Collective. Just thanks for putting decades of thinking into a relatively short, readable book. It's not that short, but to condense that much, I know how much work it is. I know many late nights I've stayed up writing and thinking and trying to condense the work that I do. And when I read your book, it's really clear that you've got a huge amount of things that you tossed out in order to have things that made the bar and destruction. Well, so as a fellow author, well done. Well, thank you. But I know what you mean about being concise. There's a great story of Winston Churchill after he was no longer in power in England. He was a speaker on the speaker's circuit, and there was a guy who wanted to hire him.

and for an hour talk, and he said, Well, what's your fee? and he said, Uh, five thousand dollars. Well, back then, that was a lot of money, and the guys, Oh, gee, I don't know if we have five thousand dollars. How about, uh, how much would it be for a half an hour speech? and he said, That would be ten thousand dollars. I love that. That's like the Mark Twain quote but much better, that if I'd have had more time, I'd have written less. But Winston brings it to dollars, that's fantastic. Yeah. Well, uh, in fact, uh, Susan is commenting in the chat thread from the Upgrade Collective. She says that your audiobooks are great too, uh, which is the case. So guys, you're listening to the show and you're saying, What should I do? You actually really want to read Dr. Cialdini's book on influence because it'll change all sorts of things where you don't realize you're applying influence, whether you're buying a car, discussing with your spouse.

something that's irritating to you or much bigger work in the world all of these so this is a core human skill that we usually aren't good at, and what we learn without structure usually comes from being yelled at in seventh grade, so we don't really have great great uh coaching and teaching on this, and so we emerge with ineffective influencing strategies. And this is a chance to say, all right, what would happen if I spent the next 20 years of my life studying how to do this, or you could find someone who spent 40 years studying how to do this and just learn from him, which is why this episode is an important one in the library. And Robert, your website is influencework.com. Anywhere else people should go to find you or your brand new book? Well, that's the best place, but we also have a brand new um on-demand online training program that they can include in that uh in that influence that works website. So you'll teach people how to be more influential. All right, that is worth

doing. I haven't signed up for that, but I'm going to check it out as well. Thanks again. Keep doing your awesome work in the world. And uh, I want to see what you write in another 40 years. So do I. So long for now.

Influence: The Psychology of Persuasion | Robert Cialdini | 2021 Book | 7 Principles | 6 + Unity

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Investing Rationally

영향력의 과학: 로버트 시알디니의 획기적인 업적

영향력의 대부로 알려진 로버트 시알디니는 비즈니스에서 영향력의 윤리적 사용에 대한 연구를 개척했습니다.

40년 이상의 연구 업적을 인정받은 그는 사람들이 요청에 동의하고 따르도록 만드는 데 있어 영향력 프로세스를 이해하는 것이 중요하다고 강조합니다.

호혜성을 포함한 시알디니의 6가지 영향력 원칙은 다른 사람이 먼저 우리에게 준 것을 돌려줄 의무를 강조하며, 영향력을 키우기 위해 다른 사람에게 혜택을 주는 것이 중요하다는 점을 강조합니다.

감사를 인정하고 받아들이는 것은 영향력과 관계를 구축하는 데 매우 중요합니다.

영향력의 힘을 효과적으로 활용하기 위해서는 언어와 표현의 사용이 강조됩니다.

윤리적으로 누군가에게 영향을 미치는 것과 조종하는 것의 차이는 호혜성, 호감도, 권위, 사회적 증거, 희소성과 같은 원칙의 진위 여부에 있습니다.

정치인들은 어려운 환경에서 지지를 얻고 일을 처리하기 위해 상호성 원칙에 의존하는 경우가 많습니다.

영향력을 발휘하는 작은 발걸음의 힘

원하는 방향을 향해 작은 발걸음을 내딛는 것은 향후 행동으로 이어질 가능성을 크게 높일 수 있습니다.

면접에서 면접관에게 지원자가 초대된 이유를 물어보면 면접관이 지원자의 강점과 약속을 재확인하여 채용 가능성을 높일 수 있습니다.

제품이나 서비스의 인기를 강조하는 것과 같은 사회적 증거는 사람들의 불확실성을 효과적으로 줄이고 의사 결정에 영향을 미칩니다.

영향력과 자기 홍보의 기술 마스터하기

자기 홍보는 자신의 업무 가치를 강조하는 데 필수적이며 다른 사람에 대한 진심 어린 칭찬과 균형을 이루어야 합니다.

동료와 전문가의 추천은 신뢰를 구축하는 데 매우 중요하며, 자기 홍보 전략에서 우선순위를 두어야 합니다.

진정한 영향력은 단순히 타인에게 권력을 휘두르는 것이 아니라 권위자가 되어 타인에게 믿음을 심어주는 것에서 비롯됩니다.

최신 버전의 책에 담긴 영향력의 힘과 새로운 원칙

영향력은 종종 권력보다 더 큰 영향력을 발휘하며, 특히 희소성의 원리를 이용해 행동을 유도하는 등 미묘하게 적용될 수 있습니다.

이 책의 최신 버전에서는 부족주의와 다른 사람에게 영향을 미치는 집단 정체성의 힘에 초점을 맞춘 새로운 원칙을 소개합니다.

이 새로운 원칙은 요청자가 자신을 같은 학생 그룹의 일원이라고 밝혔을 때 기부금이 증가한 사례에서 볼 수 있듯이, 집단과 동일시하면 영향력에 대한 장벽을 크게 줄일 수 있다는 생각에 기반하고 있습니다.

또한 저자는 변화와 업데이트의 필요성을 강조하며, 영향력의 진화하는 본질과 현재 전 세계적으로 일어나고 있는 바이오 해킹 현상에서 새로운 원칙의 관련성을 강조합니다.

파트너십을 구축하는 단결의 힘과 영향력

스포츠 팀에 대한 유명인의 충성심은 팬들의 인식과 지지에 큰 영향을 미칠 수 있습니다.

의견 대신 조언을 구하는 등의 언어 사용은 파트너십과 일체감을 조성하여 더 호의적인 반응을 이끌어낼 수 있습니다.

영향력이라는 개념은 가치 있고 영향력 있는 개념으로, 고등학교에서 학생들의 삶에 힘을 실어주기 위해 가르칠 수 있는 잠재력을 가지고 있습니다.

텍사스의 한 연구에 따르면 강압적, 논리적, 단결에 기반한 세 가지 접근 방식이 커플을 설득하는 데 가장 효과적이며, 후자가 파트너를 하나로 모으는 데 가장 효과적이라고 합니다.

설득에 단합을 사용하면 파트너가 더 가까워질 뿐만 아니라 양쪽 모두 만족하는 상호 교환이 이루어졌습니다.

관대함과 의심의 혜택을 보여주는 한 형태인 은혜는 설득과 강력한 관계 구축에 중요한 역할을 하며, 상호 주고받는 역동적인 관계로 이어집니다.

영향력의 보편적 원리 발견하기

로버트 시알디니는 영향력의 보편적 원칙이 더 많을 것이라는 예상과 달리 7가지에 불과하다는 사실에 놀랐습니다.

그는 이전에는 강조하지 않았던 영향력의 독립적인 요소로서 단결의 원칙을 강조했습니다.

시알디니는 효과적인 영향력 전략을 배우고 적용하는 것이 중요하다는 점을 강조하며 이를 위한 새로운 온라인 교육 프로그램을 제공합니다.