>>> The murder of a health care CEO has unleashed a torrent of online anger towards the health insurance industry. Here's WCCO's Esme Murphy.

>> You think that I didn't need anesthesia? >> Reporter: An industry under fire -- >> Keep her alive. >> Reporter: All over social media. And right here in

Minnesota. >> They just make everything so unclear. >> Reporter: As many struggle navigating the health insurance industry. >> It's like they just purposely make it confusing.

>> Reporter: An issue the Wright family has been dealing with since January. >> I want -- >> Reporter: Trying to get approval for their son Everett's facial reanimation

surgery. >> The nerves in the brain that control facial movement, so his ability to smile and frown. >> Reporter: Have you ever smiled before?

>> I smile with my heart. >> Reporter: Do you want to smile with your face? >> Yeah, I do. >> Reporter: After a denial, then appeals, and

FINALLY, AN APPROVAL. We're waiting on this final signature, which we've been promised multiple times. And right now, it feels like they're running out the clock

again. >> Reporter: The family is now in limbo. >> You can tell that they are running their business as efficiently as possible, like a business. >> Reporter: In fact, 12%

of claims were denied last year, a 20% jump from 2020. Nearly 60% of insured adults experienced some issue with their coverage in the previous

year, leaving families like this at their wit's end at a time when health care companies are on high alert. >> We need to make changes, and we need to do it in a hurry.

Our country's at a tipping point in health care. As we hear about it in our public debates, we have to solve this problem. >> Reporter: A problem the Wrights hope is going to be

solved. >> I think it would be life-altering. >> Reporter: -- so they can see their little boy smile for the first time.

Edina family shares struggles with navigating health insurance industry

WCCO - CBS Minnesota

CEO 살인 사건에 대한 대중의 분노와 업계의 조사

의료 보험 업계에 대한 소셜 미디어의 분노.

많은 사람이 복잡한 건강보험 시스템을 탐색하는 데 어려움을 겪습니다.

의료 승인을 위한 라이트 가족의 투쟁

가족이 아들의 안면 부활 수술에 대한 승인을 요청합니다.

신경 손상으로 인해 웃지 못하는 아들.

승인 절차에는 거부, 이의 제기 및 지연이 포함됩니다.

최종 승인이 계속 지연되어 가족은 불확실성에 직면해 있습니다.

업계 전반의 문제와 변화의 요구

높은 청구 거부율(작년 12%, 2020년 대비 20% 증가).

보험에 가입한 성인의 약 60%가 보장 문제에 직면했습니다.

의료 시스템 개혁의 시급한 필요성.

소년이 웃을 수 있도록 해결되기를 바랍니다.