명확한 커뮤니케이션: 효과적인 참여를 위한 전략

### 명확한 커뮤니케이션 마스터하기: 3단계 프레임워크
* 🗣 "명확한 의사소통은 명확한 사고에서 시작됩니다." **효과적인 대화에서 구조화된 사고의 중요성**을 강조합니다.
* 🎯 명확한 커뮤니케이션의 첫 번째 단계는 **목표를 파악하는 것**입니다. 달성하고자 하는 목표를 이해하면 대화가 집중되고 간결하게 유지됩니다.
* 👥 두 번째 단계는 청중을 파악하는 것입니다. 훌륭한 커뮤니케이터는 청중과 공감하여 전문 용어를 피하고 맥락을 전혀 고려하지 않고 **메시지를 적절하게 맞춤화**합니다.
* 📝 세 번째 단계는 프레젠테이션을 체계적으로 구성하고 생각을 명확히 하기 위해 **아이디어를 적는 등 어떻게 말할지 결정**하는 것입니다.
* 🔄 회의나 대화가 끝날 때 **명확한 클릭 유도 문안**을 설정하면 실행 가능한 다음 단계가 보장되어 논의가 비효율적으로 변하는 것을 방지할 수 있습니다.
* 📚 명확하게 글을 쓰면 명확하게 사고하는 데 도움이 되며, **논리적이고 일관성 있는 글**을 쓰면 효과적으로 전달될 가능성이 높습니다.
* 💡 목표, 청중, 메시지 전달 방법을 파악하는 이 **3단계 프레임워크**를 따르면 다양한 상황에서 커뮤니케이션 기술을 향상시킬 수 있습니다.

명확한 커뮤니케이션은 구조화된 사고와 청중의 관점을 이해하는 것에서 시작됩니다.

Albert Einstein famously said, If you can't explain it simply, you don't understand it well enough. Hi, my name's Matt. I'm a current strategy and operations associate at Google. Prior to that, I was a Management Consultant at BCG. And today, I'm going to explain to you how to communicate clearly. It doesn't matter what your background is, if you're currently a student, a working professional, or maybe even in Academia. Clear communication is something that anyone can benefit from because, at the end of the day, the ability to think in a structured way, communicate those thoughts to another human, and do so in a way that is concise and effective is a skill that literally anyone can benefit from. So, let's get right into it. So, the first thing we need to understand before we even get into how do I communicate clearly is where does clear communication start. And I would say that, at the core, clear communication really starts with clear thinking. Because if you cannot structure your thoughts in a way that makes sense, in a way that is logical, and in a way that conveys the

point that you want to get across to someone, then you're at a loss before you've even opened your mouth. Now, the next natural question from here is, Well then, how do I think in a way that is clear? Well, I'll get into that later in this video, but it's important to keep in mind that the root of all clear communication starts with your ability to think and your ability to be structured and to be logical. But that said, there is a three-step process that I recommend following when you are preparing to say, speak in a meeting, or give a presentation, whether it be in school or at work or anywhere else. And this three-step process is: one, know your goal; two, know your audience; and three, know how you're going to say it. Okay, and so I'm now going to dive into this three-step framework, and it'll make a lot more sense why you should know your goal, know your audience, and know how you're going to say it if you want to be able to come out of a meeting or an

interview where the person on the other side of the table is thinking to themselves, Wow, that guy is a great communicator. So, with step one, which is know your goal, you would be surprised how many people go into a conversation, or go into a meeting, or even a networking call without knowing what they actually want to get out of it. Like, sure, you could say, Yeah, I just want to, you know, learn a little bit more from this person, but what actually is your goal? Here, are you trying to learn specifically about their role? Are you trying to learn a little bit more about their thought process in switching into this industry? Or are you trying to just ask them for a referral for a job? Knowing your goal is the first step to being able to convey your ideas in a way that makes sense and is concise, and so that you don't ramble, because whatever your goal is, you need to keep this at the back of your mind. And so, to give a work context example, a good example of this is going into a meeting knowing

that you want to get alignment with some key stakeholders. Say it's like the CEO or a VP, someone very high up, or maybe to push back on something, right? These are the most common situations that working professionals will find themselves in, where they either need to get alignment on something and say, Hey, this is what we've been working on. All we need and what we're looking for today is your feedback, but really your sign-off on this program or this new initiative that we want to fund. Or we want to go to them and say, They've given us some sort of task or request, and we want to show them that we've done some work and we've thought about it already, but given the available resources and what we think is feasible, we'd like to push back on this request because we don't think it's a good use of our time or we think that the request simply doesn't make sense. And if you're unable to get alignment or to push back, you're never going to be able to get anything done at work. If

you're not able to get alignment; nothing will ever get paid, and if you're unable to push back, people will just pile a million things on your plate, and you'll get overwhelmed. And so, going into any sort of conversations with the goal in mind is critically important because it's going to keep you focused in the conversation so that you don't go off on random tangents, and also so that you can get your point across, and so that ultimately, at the end of the conversation, you can remind yourself, Okay, did I accomplish this goal? If not, what needs to happen? Maybe that's scheduling a follow-up call or some other next steps that need to happen. But now that we know why it's important to keep your goal in mind before you go into a conversation, the next step is to know your audience. Now, most people will say, No duh, of course, you got to know your audience; everyone knows that. Well, you would be surprised how many people go into conversations without really understanding the perspective of the person sitting on the other side of the

table. I would argue that empathy is one key trait that a lot of great communicators have in common because they're able to put themselves in the shoes of their audience and really understand not just what does my audience want but how are they going to react to certain things that I say and how does their thought process potentially differ from mine. So, something that maybe I say that seems logical to me may not necessarily sound logical to them. And another great example that I often run into because I do a fair number of coaching calls with students and early professionals is often with people who come from very technical backgrounds. So, for example, if you are someone who is in academia or you've been doing your PhD in a very technical science-related field where there's a lot of jargon or maybe you're in the medical profession, for example, oftentimes what happens is you've been swimming around in all of this technical jargon and all this terminology for so long in your day-to-day, and there's nothing wrong

with that, but when it comes to finally communicating to someone who might not come from that background, say if you're interviewing somewhere and you're speaking with HR, for example, or even talking to your friend about what you do at work, then you try to explain it to them in a way that makes sense to you, but then you end up using a bunch of words that they don't understand or assuming far too much context, which brings me to the next point, which is you need to assume in most cases zero context. Now, this is just a broad generalization here. There are exceptions to this rule, like for example, if you're talking with a colleague that you've been working very closely with on a specific project for a while, then you don't need to explain everything to them. But in 90% of cases when you're explaining something to an audience, a group of people, there is more than often going to be one person who lacks a certain level of context, and you as the presenter will often have the

most context, and so you always need to assume that everyone else has a little bit less context than you, okay? And so how does this manifest in practice? Well, this means that at the beginning of any presentation or at the beginning of every meeting, you start and you open with context. You say something like, All right, thanks everybody for joining us today. As a reminder, we've been working on this project for the past 3 weeks, and it's focused on figuring out if there is a possible solution to this problem. And so we've engaged with X, Y, and Z different parties at the company so far, and today the purpose of the meeting is to get everyone's alignment on the process that we've landed on and determine what the next steps are. Something like that. I'm obviously making this up as I go, but you always need to assume zero context. And I know some of you might be thinking, Is this really necessary? Like, it feels a little bit redundant to always have to do this. And what I would say to that is, Look, nobody

will get mad at you for restating the context and grounding everybody in the pre-existing facts. If somebody gets upset that you simply spent an additional 5 to 10 seconds laying out the groundwork before diving into the details, that's a them problem, not a you problem. So don't worry about sounding redundant. You need to be concise, but you can always restate the context at the beginning of every meeting. And I also just mentioned this, but just to write it down, remove the jargon if you're communicating with someone who's not technical. And a note on jargon: I honestly don't think that using jargon is very effective in any sort of contexts unless you happen to be speaking with someone who also is in that same field and would really understand. I think that at the end of the day, any complex concept should be able to be broken down into extremely basic components, and you should be able to explain it to someone in extremely simple terms. Again, going back to that Einstein quote: if you cannot explain it

simply, you simply don't understand it well enough. Richard Feynman, who is another famous physicist, also advocated for the Feynman technique, which is when you basically take a complex concept and you write it down on a piece of paper. You try to explain it in very basic terms and analogies and basically teach it to yourself. At the end of that, if you don't still understand this concept, then you have to go back and even simplify it further, which really goes to show that first principles thinking, being able to break things down into the most basic components, is applicable to any field, no matter how complex. If you cannot explain to basically a 10-year-old what you are working on, then that either means that you do not understand it well enough or whatever you're working on doesn't make as much sense as people think, and maybe there's a problem. But all that's to say, you really need to know your audience and put yourself in their shoes before you even open your mouth. If you do that, you will be much more effective in meetings.

and in interviews and in conversations with people because people aren't going to have as many questions about, Oh wait, why are we even having this conversation? and What were we working on before? All of these kinds of questions can be avoided if you ground everybody in the facts before you get into the details. Okay, but that brings us to the third step, which is know how you're going to say it. And there's really two things here. One is you need to be structured, and two is you need to write it down. Okay, well, why do you need to be structured? Being structured is important because if you don't come into a meeting with basically like a road map of the things you want to talk about, it is very easy to get completely derailed when one person suddenly asks a question about the first thing that you wanted to talk about, and then the whole conversation goes in that direction. And by the end of like 30 minutes or maybe an hour, all you guys have done is spent that entire time talking about that one

thing when in reality you wanted to talk about three or four different things. And so, it's important to be structured from that perspective, but also because this is going to force you to think about, Okay, how do I actually want to deliver this message? I know high-level what my goal is and what outcome I want to drive, and I know who my audience is, but how am I actually going to, in practice, deliver this message in a way that is the most effective, is the most logical, and is the most likely to convince this person or this group of people to do what I want, basically. And so, being structured simply means you think through, Okay, the flow of the presentation or the discussion, right? You're going to start with number one, and then you're going to go to number two, and then finally, you're going to end with number three, and maybe there's some call to action here. Now, number one is usually the context, which means you want to start with the context, as I've mentioned, assume zero context from your audience. Two, you want to get into the

meat of the discussion right, and so this will probably be broken out into multiple talking points if it's a complex problem, and you're going to end with basically a recap and CTA, which is a call to action. Now, the call to action is really important because, at the end of every meeting and at the end of every conversation with a business partner or a professor or anyone else that you're working with or trying to convince of something, you need to have some sort of call to action. Now, this could be as simple as saying at the end of a meeting, All right, so it sounds like we've got alignment on this in terms of next steps. It sounds like, Matt, you are going to put together the financial model for this business. Bob, you're going to put together some trading comps so that we can understand what the market is currently valuing this company at. And Alyssa, you're going to start putting together a list of potential buyers for this business. So, the call to action is basically just

also delegating work to different people or yourself, depending on what the outcome of that meeting was. And you need that because it's going to move things forward from the meeting. You don't just want the meeting to be a meeting and that's it. In most cases, you actually want people to do something coming out of that meeting, even if it's as simple as sending an email out to someone. Because otherwise, why are you even having this meeting? The most ineffective meetings that I have ever been in in my professional career, which granted hasn't been that long, have been meetings where there was a discussion for like an hour and at the end of it, nobody knew what to do. And so coming out of that meeting, nothing moved forward because there were no action items and the person running the meeting simply wasn't able to delegate effectively. And so you just lose momentum and the objective doesn't get achieved. But moving to the second point here, which is you should write it all down, going back to what I had said earlier about how the root of

All clear communication is clear thinking. I would argue that if you can write clearly, you can think clearly because writing and thinking are very similar. And if you're able to put down ideas on paper in a way that is logical and makes sense, if you can write effectively, then that means that you can think effectively. And if you can think effectively and write effectively, then you already have 50% of the battle when it comes to communicating effectively. And so, I would say the biggest thing here is again to be concise and to be logical. And the reason why I always write things down before I have to present something or before I have to go into a meeting where I have to speak is because if you read it back and it doesn't make sense, then do you really think it's going to make sense when it comes out of your mouth? No, right? So, that's why it's so important to be able to put your ideas down on paper or in writing if you want to be able to communicate effectively.

Communicating effectively is shockingly uncomplicated

Matt Huang

명확한 커뮤니케이션의 중요성

명확한 커뮤니케이션은 명확한 사고와 구조화된 사고에서 시작됩니다.

목표를 파악하고, 청중을 파악하고, 말하는 방법을 파악하는 3단계 프로세스를 권장합니다.

회의, 프레젠테이션 또는 네트워킹 통화에서 아이디어를 간결하고 효과적으로 전달하려면 목표를 이해하는 것이 중요합니다.

전문적인 대화에서 조율하기 및 밀고 나가기

전문가들은 종종 이니셔티브에 대한 피드백 및 승인을 위해 고위급 이해관계자와 조율해야 하거나 비현실적인 요청을 밀어붙여야 하는 경우가 있습니다.

대화의 목표를 명확히 하는 것은 집중력을 유지하고 다음 단계를 결정하는 데 매우 중요합니다.

청중의 관점을 이해하고 공감을 실천하면 커뮤니케이션이 향상되고 보다 효과적인 상호작용으로 이어질 수 있습니다.

효과적인 커뮤니케이션: 제로 컨텍스트 가정

다른 사람들, 특히 다른 배경을 가진 사람들과 소통할 때는 배경 지식이 전혀 없다고 가정하는 것이 중요합니다.

프로젝트의 배경과 목적에 대한 명확한 개요를 가지고 프레젠테이션이나 회의를 시작하면 모든 사람의 의견을 조율하는 데 도움이 됩니다.

전문 용어를 제거하고 복잡한 개념을 간단한 용어로 나누면 더 많은 사람들이 정보에 더 쉽게 접근할 수 있습니다.

파인만 기법과 효과적인 커뮤니케이션

파인만 기법은 복잡한 개념을 글로 적고 기본적인 용어로 설명하여 단순화함으로써 제 1원칙 사고를 촉진하는 것입니다.

세부 사항으로 들어가기 전에 청중을 이해하고 사실에 근거하여 설명하면 보다 효과적인 대화로 이어질 수 있습니다.

회의 중 집중력을 유지하고 예상치 못한 질문에 휩쓸리지 않으려면 체계적으로 요점을 적어두는 것이 중요합니다.

구조화된 커뮤니케이션의 중요성

구조화된 커뮤니케이션은 메시지를 효과적으로 전달하고 원하는 결과를 달성하는 데 매우 중요합니다.

여기에는 프레젠테이션이나 토론의 흐름을 정리하고, 맥락에서 시작하여 핵심 요점으로 이동하고, 요약과 행동 촉구로 마무리하는 것이 포함됩니다.

클릭 유도 문안은 다음 단계를 조율하고 모든 사람이 자신의 책임을 확실히 알 수 있도록 하는 데 필수적입니다.

회의에서 행동과 명확한 커뮤니케이션의 중요성

효과적인 회의는 일을 진전시키기 위한 실행 가능한 작업으로 이어져야 합니다.

명확한 글쓰기는 명확한 사고에 필수적이며 아이디어를 효과적으로 전달하는 데 도움이 됩니다.

회의나 프레젠테이션 전에 생각을 적어두면 명확하고 일관성 있는 커뮤니케이션을 보장할 수 있습니다.