Customer Experience with Electric Vehicle Charger Installation

The customer feels almost 100% satisfied with the convenient and cost-effective home charger installation.

### Customer Experience with Electric Vehicle Charger Installation and Usage
* 🔌 The customer initially faced discomfort due to the connector's **protruding position**, which interfered with passing vehicles, prompting a **request for relocation**.
* 🛠 After the connector was moved inward to a more suitable position, the customer was able to use the charger **within about two days post-installation**, with **minimal worries about its functionality**.
* ☔ The charger is designed to be **waterproof**, alleviating concerns about charging in the rain, and additional waterproof boxes and covers are available for purchase to **further ease any anxiety**.
* 🚗 The customer commutes approximately **150 to 170 kilometers daily**, managing to maintain a battery level of about **20%** during round trips to Ulsan.
* 💰 Charging costs are relatively low, averaging between **350 to 500 won per charge**, leading to a monthly expenditure of around **100,000 won**, especially since they charge primarily during the week.
* 😊 Overall satisfaction with the charger is high, with the customer expressing **almost complete contentment** with the **convenience and cost-effectiveness** of charging at home.
* 📞 The customer is encouraged to reach out for any concerns or issues, ensuring **support is available for any inconveniences experienced** while using the charger.
* 🏡 The installation process was efficient, with **quick responses from the electrical safety service**, making the overall experience **positive for the customer** living in a multi-family building.

Yes, how are you? We were a bit anxious, so we put a plastic cover on it just in case. I called to ask. Hello, this is an electric vehicle charger. Today, I came to meet a customer who operates a 1-ton electric vehicle in Sangin-dong, Daegu. The customer is here next to me; could you please introduce yourself briefly?

Hello, I am a customer currently using an EPI electric charger. As you can see, I live in a multi-family building, and I have installed the charger in this type of building. It seems that I am operating a 1-ton electric Porter truck. 

Yes, that’s correct. How long have you been operating the 1-ton electric vehicle? I purchased it about two years ago, and the installation has been in place for about three to four months. You must have operated for two years without a charger. How did you usually charge and operate the vehicle? I charged it at nearby charging stations whenever I needed to.

I operated it like that, and while doing so, I thought that eventually I would need to install a home charger. How do you feel about it? Is it convenient? It’s comfortable; it’s really convenient. I can charge it freely at any time, and the charging costs are relatively low. When charging outside, it usually costs about 350 to 500 won. So, how much do you typically spend in a month? I tend to go back and forth, so I spend around 100,000 won. It seems like you don’t drive that much, right? Yes, yes. Now that you’ve been using it for about three months, do you know how much your monthly bill is? I’m not sure. If you don’t check the bills regularly, you might not pay much attention to it. However, from what I can see, your charging pattern seems to be primarily during the week, which affects the charging cost.

It is slightly higher than the field of view, so it would be around 150 to 170 won. If you consider that, you will find that charging outside will yield about half of that. However, due to the nature of your work, you have to commute at night, so you charge during the day and operate at night. Normally, people operate during the day and charge at night, but if you can adopt that pattern, you will be able to operate at a much lower cost. You can save about 1.1 times compared to charging at the station, so you will also have more time to spare. Since you won't have to wait for charging, it is much more convenient. Now that the charger has been installed, how satisfied are you with it? I am really satisfied. I would say I am almost 100% satisfied. You requested the charger from us, right? Yes, could you tell me about the installation process?

I received a referral and installed it, but as you can see, the connector's position is a bit inconvenient because it protrudes outward. We requested to change it to a more suitable position, as it was causing some discomfort. Initially, the connector was installed here, but it was somewhat uncomfortable because it interfered with vehicles passing by. Since the cars move back and forth, the connector was slightly sticking out, which was inconvenient. When we requested to move it inward to the left, they took immediate action. Overall, how long did it take for you to be able to use it after the installation? It seems that it was ready for use within about two days after the installation, and the customer didn't have to worry much.

쓰시지는 않으셨네요. 보니까 보통 저희가 총 설치하고 나서 한 2주 이내에 사용하실 수 있을 거라고 안내 말씀을 드리는데, 여기 같은 경우에는 전기 안전 공사에서도 빠르게 대응을 해주고, 환자에서도 빠르게 대응을 해줘서 굉장히 빨리 설치한 케이스예요. 사용하실 때는 지금 집 외부에 설치가 되어 있잖아요. 외부에 설치되어 계신데, 지금 카드를 대시면서 사용하고 계십니까? 예, 카드를 대면서 사용하고 있습니다. 아무래도 외부에 있기 때문에 누가 함부로 충전할 수도 있고 하기 때문에 카드를 대시고 충전하시는 게 좋을 거라고 생각이 듭니다. 설치하시는 분도 추천해 주시고, 안전상 괜찮다고 이야기 상세히 해 주시더라고요. 예, 맞습니다. 저희 충전기 같은 경우에는 나중에 꿀팁을 드리면, 혹시라도 폐쇄적인 공간에...

Now, if there is a separate garage, it might be a bit inconvenient to use a card. You can switch to card-free mode if that's the case. When the environment allows for it, you can request that. I heard you called because you felt a bit uneasy about charging in the rain. I explained the charger to you and assured you that it is sufficiently waterproof, so you can just use it. How has your experience been using it in the rain? We were also a bit anxious, so we covered it with a plastic bag just in case. However, when you called, they mentioned that you don't need to worry about that. The waterproofing is thoroughly done, and even in the event of a malfunction, service is available, so there’s no need to worry too much. Yes, that's correct. Basically, the charger itself and the connector are all treated to be waterproof.

You don't have to worry about charging it when it rains because it's designed for that. However, it's natural to feel uneasy about electrical devices coming into contact with water. To address these concerns, we offer waterproof boxes and connector covers for sale. We aim to alleviate those mental worries, so please keep that in mind. 

How far is your commute each day? If it takes about an hour, that would be roughly 170 to 150 kilometers. Do you ever need to charge while making a round trip to Ulsan? Yes, if you go back and forth directly, you should have about 20% battery left, which is just right. If you have any other questions or concerns, please feel free to ask as we wrap up. Is there anything else you’d like to know? The person installing it is very...

I explained the coexistence, and if you have any inconveniences while living, you can call me anytime, and I will resolve them. So, I haven't really been worried about it. If you have any questions while using it, or if something breaks down, or if there are any parts you don't understand, please feel free to call us, and we will take care of everything. I think that would be fine. Today, I visited a multi-family house in Sangin-dong, Daegu, and conducted an interview with the customer. Thank you for taking the time. Yes, thank you.

포터EV 1톤전기차 충전기 설치 충전 방법 설치 비올때 사용 비용 요금

EPI 전기차충전기

The Convenience of Home Charging for Electric Vehicles

Installing a home charger for an electric vehicle is convenient and comfortable, allowing for flexible charging at low costs.

The monthly charging expense is around 100,000 won, with a charging pattern primarily during the week.

The customer is offered support for any inconveniences or questions while using the service.

Connector Installation and Commute Details

The connector's initial position was inconvenient, causing discomfort and interference with passing vehicles.

It was moved inward promptly after the request, and the installation was ready for use within two days.

The service offers waterproof boxes and connector covers for sale to alleviate concerns about electrical devices and water contact.

Quick Installation and Use of Electric Vehicle Chargers

Electric vehicle chargers are typically installed within two weeks, with quick responses from both the electrical safety company and the installer.

The customer is using a card to charge the vehicle, which is recommended for safety reasons.

The customer has been operating a 1-ton electric vehicle for two years, using nearby charging stations before installing the charger at their multi-family building.

Card-free mode is available for convenience if the garage is separate.

The charger is waterproof, and service is available in case of a malfunction, so there's no need to worry.

Charging during the day while operating at night can save you money and time, making it a more convenient option.