McDonald's Customer Dispute: Cold Food and Trespassing Incident

The customer faced a heated dispute over cold fries, resulting in a ban from the restaurant.

### Customer Dispute at Fast Food Restaurant: A Frustrating Experience
* 🍔 A customer reported issues at a fast food restaurant where they experienced **server problems that delayed their order**, leading to **frustration**.
* 📞 The customer attempted to resolve the situation after receiving **lukewarm fries** and not being able to **print a receipt**, which added to their **dissatisfaction**.
* 😡 When the customer requested fresh fries, the staff member became confrontational, leading to a heated exchange where the customer felt **disrespected**.
* 🚫 The restaurant owner decided to refuse service to the customer and requested that they leave the premises, stating, "**You can take your business elsewhere**."
* 👮 The police were called to mediate the situation, explaining that the owner had the **right to refuse service and issue a trespass notice**.
* 💳 The owner was willing to issue a refund but insisted that the customer would **not be allowed back in the restaurant**, leading to further confusion.
* 📄 The customer was required to sign a form acknowledging the ban from the establishment, which they found **bewildering**, questioning their actions during the incident.
* 🚓 The police ensured that the situation remained civil, clarifying that the restaurant owner had the **legal right to refuse service** as a business owner.

62 Ken, do you advise what van I got? Three white Vans. I got three. So, 104. I got three white Vans. Nobody's come out of them. 1022. I got contact. What's up, man? We the on that called. Okay, what's up? Uh, basically, we went in there, purchased some food. Um, I guess it's something wrong with their server. A lady before us tried to order on the little box thing. She said that wasn't working. He had to stop us from order and go help her. So, he's probably frustrated at work, you know what I'm saying? That's the whole scenario what I get. So, why did y'all call? Like, because we ordered the food. Um, he couldn't print us a receipt. Okay. Um, so he said the receipt would be printed in the back. So, I said, okay. So, we sat down, me and my fiancé, looking for homes around here. So, we went back to Progressive rentals, looking at homes. Um, I guess our order was called, but we don't even know our order number. Okay, you get what I'm saying? So, now our food

is sitting there cold. So when I come up, I say, you know, I tried the fries. The fries are lukewarm, but they're not hot. Okay, you get what I'm saying. So I just asked him, can we get some fresh fries? Okay, he said, okay, the fries are not hot. The fries. I said, no, they're not hot. And at this point, you done touched them, so you know, yeah, can I just get a fresh set? Okay, so as he's getting the fries, I said, can I also get the receipt? That was 5 minutes ago. Yeah, you know what I'm saying. He excuse me, sir, 5 minutes ago. I can run my store however I want to run my store. This, sir, I done paid. He said, matter of fact, you can leave my property. Get off my property now, or you can come and get, uh, I do a refund. I say, Sir, with um, cash app card, just 3 to 7 business days to do a refund. Just give me my set of fries and my receipt. That's what you

supposed to do anyway when I pay for my okay this is not my my story he tell me this is his business he own this and like it's not that deep we just need the fries and the burger okay do you have your ID on you no sir okay well going have to get your information okay what's your last name uh Sims s i Ms s i m e s e s and first name a n t o i n e o i a n e a n t o i a n e what's your birthday what's good telephone number for you all right so I'm going to go and let you know he called as well so y'all both called yeah we both called right so I'm going to go in and talk to him um hey CR will you hang out with him all right he's going to hang out with you for a second I'm going to go and talk to him real quick yeah let's go inside let's talk inside outside of here here somewhere I don't want I don't want

us to be outside talking fine. We can talk right here. We can go inside. It don't matter. So what happened? You okay? So break it down for me. What happened? He insists that he's all his f is cold. Okay, he burning in my hands. So whatever, that's, you know, not, you know, doesn't really matter. Okay, took through the next level, start cussing me. You better give me fresh fries, mother. Like what? Here's a little old lady and just came up to, if you need me to talk to the police. He like, no, I got this. But he starts losing it, starts shoving his food at me. M and I said s. He said, I said, well, tell you what, you can take your business elsewhere. Give me a car and give me a refund. No, you're not going to give me an eff refund. You're going to give me food and my money back. Okay, look, sir, start shoving his food. I took his food. He got nothing to shove at me. 'Cause next thing you know, he's throwing his drink at me. M so I

took his food, took a Sprite in trash. Here's your give me your card, give you refund, take your business elsewhere, please don't come back, okay? Scream at me, I want to CT you know. Did you give him his refund? Like, is that all you refuse to? You're not going to give me a refund EXC my. This is the way he was talking, so I don't want to CQ. I want ever have him back, okay? Dude's obviously on probation, got an ankle bracelet on, okay. What is um your information to if you have your idea, that'd be much easier, perfect. A new guys uh, I mean I've been around for over a year. I just I don't think I've ever met you. Did you just take ownership or I been around since 2011, okay? I'm usually up the jobs, gotcha, gotcha. What's a good telephone number for you? And you have to have his card to do a refund? Yeah, you yeah. I don't want to back in here. If you want to give me his card, I'll give you his refund, okay? Well

You're not going to give them any more food. You're not going to like remake. Okay. I mean, that's your business. You're right. I'm just asking. I told him it's my business restaurant. It's not. All right. I'll be right back. Okay. M 1162 K. Can you run one name and date of birth? Last name Sierra India Mike Eko Sierra. First name Alpha November Tango Oscar India Alpha November Echo Bravo Mik. All right. So here's the deal. As a business owner, he has the right to not remake your food. He is willing to do a refund. He has no problems doing a refund, but he's not going to remake your food. As a business owner, he can do that. He does not want you coming back in the store. He actually wants us to criminally trespass you. So, so you will not be allowed back at this McDonald's. I don't even stay here. I keep it. Doesn't matter. He's requested it. We got to do it. It's not a big deal. It's a pie charge me no.

we're not charging. It's a piece of paper we're going to give you that's going to say, Hey, you can't come back to this McDonald's. That's all it is. Wow, like no, just like just realistically, did I do anything? I don't know. I'm not here to even figure that out. I'm here to keep the peace. Like this is completely civil. So later, no, no, I don't want to complain about it. Fine, man. I just don't understand what I did wrong. No, you're good. Do you have CT forms? I just, okay, I have CT forms. That's fine. It's not a big deal. So look, all right, so this is civil. Okay, as a business owner, he has the right to refuse service to anyone he chooses to refuse service to. Just like if you own a business, you have the same right to do the same thing. If you own a physical business, like you didn't have, you can CT whoever the hell

you want you can do whatever as long as it's within the law and that's within the law okay all right so hang out with him I'm going to get that form it's a simple form that says hey just don't come back to this McDonald's now I'll tell you if you do come back to this McDonald's when we get caught out here no no I'm not I'm not I got to smart so um you cool with the refund uh yeah so I just got to go in there and tap my car yeah I will get that in just a second okay okay go ahead have for 52 14 and 17 the call now with the fale and the N is inside with her door locked she should be the only one in the house wanted person caution violence armed and dangerous up hey don't know if you hold but he's being slick over here he's got a big damn ankle monitor on I got you I know I got you uh no you're good thank you mhm oh um he's going to

do the refund so I'll get you the card here in a second. Okay, license status suspended. 24y old male wanted person caution violence armed and dangerous 116 1116 suspended 24y old male. What's your ETA 10462 Ken looks like we just found the same ID you go ahead and confirm that four 384 522 10. All right, spell your um last name for me s i m e s. Okay um where's your driver's license out of I don't have I think my mother still. Okay s i m SP your first name again a n t o i n e o i n a o i n e o i n e. Okay all so I'm basically just banned from here correct not Ken um his name their name I can't remember how we got new form so I don't remember his name here and then the manager that's what so he's the manager or somebody else is he's he's the owner so that's why he feel like said if you want to take any High

call corporate yeah and this is just 10 10 books 10 I don't know yet man he beaming man I got the shades authorized representative of what's the address here uh look it up so damn so there's possibly 104 $199 2049 top Parkway you got it yeah I got it you got it yeah give me just a second excuse me sir so there noet or nothing like that yeah no I'm going to get him and fill this out okay whatever huh yeah that's what I'm thinking all right M Sims come over here I'm going have you sign this I'm not under arrest or anything no sir there come over here I'm going have you sign this real quick I said I'm not under arrest or anything no you're notal yeah just come over here I'm have you sign this real quick you have to sign it saying that you don't to come back to the property so you'll fill this part out can I see it sir yeah you come over

here man no. I'm afraid of y'all, sir. It's 3 years, sir. I'm afraid of Y. I'm going to walk you through why you're doing that. I know how to feel it out. Why are you doing that? I know how to feel. Am I? Yeah, no. Let's again. Car, car, car, car. 62 Canol C. [Music] [Music] Cop got him. Contact, contact. Backside, backside. Go to the hospital, huh? You get to go to the hospital. I need to go to the. I fell too.

Murder Suspect Calls Cops Over Cold McDonald's Fries, Gets Arrested

Law&Crime Network

The caller reported a frustrating experience at a restaurant with server issues and a cold food order.

They were unable to get a receipt and requested fresh fries, leading to a confrontation with the owner.

Both the caller and the owner ended up contacting someone for assistance, and the situation escalated with the owner asking the caller to leave the property.

A customer became aggressive after receiving cold fries, demanding a refund and fresh food.

The situation escalated with the customer shoving food and throwing a drink at the employee.

The employee ultimately refused to serve the customer again and offered a refund only if the customer provided their card.

The business owner has the right to not remake the customer's food and is willing to offer a refund instead.

The owner has requested to criminally trespass the customer, preventing them from returning to the McDonald's.

The situation is being handled civilly, with the business owner exercising their right to refuse service.

A person is being banned from a McDonald's location and is receiving a refund.

The situation escalates with the mention of a wanted individual inside a nearby house, who is armed and dangerous.

The person being banned has a suspended license and is trying to provide their identification details.

A person is at a location, possibly a corporate office, discussing books and trying to fill out a form.

They express fear of the officers and are hesitant to sign the document.

The situation escalates, leading to a call for backup and a mention of going to the hospital.