LTL Performance and Digital Environment: Key Metrics and Improvements

Shippers must prioritize performance over pricing, considering shipper, carrier, and consignee performance pillars for better service.

### LTL Performance: Shippers and Carriers Partnering for Success
* 🚚 Shippers and carriers need to view their relationship as a partnership to ensure the **right service at the right price**.
* 📦 Shipper performance is crucial and starts with **understanding order lead times, accurate dates, and customer requirements**.
* 📅 "Really understanding your lead times will give you the ability to **measure carrier-stated transit**."
* 📊 Measuring carrier performance against **on-time pickup, delivery, and appointment requests** is key to **improving performance**.
* 🤝 "Imagine a world where you could sit with your LTL carrier on a **monthly cadence** and discuss these **performance metrics**."
* 📈 Getting the pickup done right is crucial, as it **sets the tone for the entire shipment**.
* 🛣 "The next step for the industry is to move towards **more granular tracking and planning visibility**."
* 🔄 There is room for improvement on both the shipper and carrier sides, with carriers still struggling to get **accurate weights and dimensions**.

### Enhancing Freight Performance through Digital Transformation and Partnerships
* 📦 Companies are increasingly relying on digital orders to execute freight operations effectively, but the lack of **good digital information from carriers** often requires **manual tracking and data visibility efforts**.
* 🤝 It is crucial to view the relationship between shippers and carriers as a **partnership** rather than a **transactional one**.
* 📊 Measuring performance metrics, such as **pickup and delivery times**, and using them to enhance carrier partnerships can lead to **better service for customers**.
* 🛠 Incremental improvements in various operational aspects, similar to the concept of "**Atomic Habits**," can significantly impact **overall freight performance**.
* 📝 Carriers often lack standardized facility information, leading to **information gaps and potential rate surprises**.
* Improving digital performance through APIs and EDI is essential for **streamlining operations** and **reducing manual data entry costs and errors**.
* 🔍 Implementing live audits to ensure the accuracy of digital performance metrics can help align **digital, physical, and financial variables**.

Measuring LTL Carrier Performance

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FreightPlus (formerly Aborn & Co.) creates a fully-managed transportation solution to help organizations gain cost control over their logistic programs. As celebrate 30th years as a market leader in supply chain and logistics our best practices have ensured decades of client success. Our dedicated team is an extension of your staff, committed to the same values and principles we were founded on in 1988.

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The Importance of Performance in LTL Shipping

Shipper performance is crucial in LTL shipping, starting with order lead times and planning against carrier stated transit.

Understanding lead times and having accurate dates is essential for making the right carrier decisions.

More lead time for planning can significantly reduce costs and improve overall performance in the shipping process.

Understanding Carrier Performance and Transit in Logistics

It is crucial to understand customer requirements for delivery appointments and factor in the time for them into lead time planning.

LTL carriers play a unique role in the transportation process, making it essential to measure performance against target dates.

Having visibility and measuring carrier performance allows for productive conversations and a better understanding of potential issues in the delivery process.

Improving Communication and Performance Measurement in Shipping

Carriers often struggle with cost-effective delivery schedules, leading to potential issues with service and performance.

Shippers are heavily impacted by the requirements of their customers, facing chargebacks and a defensive position without proper measurement tools.

Ensuring a smooth pickup process is crucial for successful shipping performance, as a missed pickup can lead to a series of complications.

There is a need for greater transparency and visibility in tracking and transit updates to improve the overall shipping process.

Improving LTL Freight Tracking and Performance

Efficient LTL freight tracking and appointment scheduling are crucial for the industry.

There is a growing need for more granular tracking information and better visibility in the LTL industry.

Carriers are ahead in seeking accurate weights and basic information from shippers, but there is still room for improvement in pre-pickup visibility and tracking.

The Importance of Digitalization in Freight Management

Manual processes are being supplemented with digital orders to improve execution in freight management.

The partnership between technology and human expertise is crucial in ensuring on-time delivery and performance.

Measuring and improving operational metrics can enhance the partnership with carriers, ultimately leading to better service for customers.

Improving the Exchange Process in the Shipping Industry

There are numerous opportunities for improvement in the exchange process between companies and carriers, from streamlining paperwork to reducing the time it takes to unload.

There is a lack of standardized data on facility requirements and procedures, leading to a reliance on tribal knowledge and causing inefficiencies.

There is a need for universal profiles of facilities to be shared among carriers and shippers, allowing for better planning and improved efficiency in the shipping process.

Enhancing Digital Performance in Transportation and Logistics

Providing a digital environment for carriers is beneficial for both shippers and carriers, improving partnership and accountability.

Measuring digital performance, including accuracy, uptime, and speed, is crucial for the transportation process and benefits all involved.

The need for a fully digitized process in the transportation industry is crucial for efficiency, cost reduction, and error prevention, highlighting the importance of embracing digital solutions.

Improving Invoicing Procedures for Freight Management

Live audit is being used at Freight Plus to manage discrepancies in digital performance and work with clients on behavior.

The company is realigning digital, physical, and financial variables to improve LTL shipment management.

By implementing live audit, Freight Plus aims to vet invoices in real time and ensure that the planned rate matches the invoice rate.