Cybersecurity Crisis: Ransomware Attack and Payment Dilemma

The frustrated customer demands accountability after being denied service despite having proof of payments.

### Tensions Rise: A Corporate Crisis Over Ransom and Accountability
* 😡 The frustration is palpable as a customer confronts a representative, insisting that their payments are complete, yet the company claims otherwise, leading to accusations of **unfairness and lack of accountability**.
* 📄 The customer presents evidence of timely payments, expressing disbelief at the company's inability to verify claims, and threatens to cancel their account, labeling the business as "**crooks**."
* 💻 Meanwhile, an urgent situation unfolds in a corporate office where an FBI representative discusses a ransomware attack demanding a **ransom of $5.9 million**, with a deadline for payment set for **9 p.m. that evening**.
* ⚠ The discussion reveals that the company cannot negotiate with the hackers, and while tech teams work to decrypt the system, the **potential financial losses from the ongoing outage loom large**.
* 💰 A suggestion arises to pay the ransom, with a lawyer agreeing, but the tension escalates as the hackers demand that a **chief officer be sent to meet them**, raising **concerns about safety and risk**.
* 🤔 The team debates the implications of sending a representative, considering the **dangers involved**, yet the chief technology officer volunteers to take on the **risky mission himself**.
* 🚨 As the situation intensifies, a mysterious biker approaches with a delivery, prompting **immediate action from the team to secure the area**, leading to a **countdown that threatens the integrity of their banking systems**.
* ⏳ The urgency of the moment is underscored as a voice on the phone warns of **dire consequences if instructions are not followed**, leaving the team in a **precarious position** as they confront the unfolding crisis.

Absolutely unfair, madam. Absolutely unfair. We were done with our payments, ma'am. We are doing our best here at this moment. We cannot verify that you've paid all your payments. Absolutely ridiculous. I have, I have all my bills right here. I was never late on one, and I also have

copies of this. People have been forging paper records. We haven't set up a system to verify these sorts of claims. It took me three weeks to get this appointment, madam. Now you're telling me you can't help me? What kind of business is this? I've been responsible for the last 20

years in paying off my home. Where's your accountability? If the tables were turned, you would've kicked me out of my own house. You know what? Cancel my account. I'm done doing business with you crooks. You deserve what you're getting, ma'am. I can't say

for sure. We can give you all your money if you close right now. Unbelievable. I know what I have. I just want to cancel [Music] It's on my computer too. I have the IT guy helping me right now. [Music] [Music]

Sorry I'm late. I was coming from my place in Greenwich. I was on the phone with the FBI all night. We can't confirm the sender, but the email we received is authentic. More than likely the same hackers from the ransomware. Unbelievable.

What are the demands again? 5.9 million dollars. 5.9 million dollars to be delivered to Battery Park City, 9 p.m. tonight. No police. If we want to pay the ransom, the FBI will not sanction it. We cannot negotiate with these people. Our techs are looking into it. We'll find

a way to decrypt it and get the system up. How long? Five days tops. Five days for our banking system to be down, that's a lot of money down the drain. I don't even want to mention the optics. We can't afford this hack right now.

And frankly, I think we can find 5.9 million in between our couch cushions. It's nothing. My opinion as general counsel is to pay it. What's this other request they've made? You must send one of your chiefs, and no one else. I think they met one of our

chief officers. This is a joke. Do they really expect one of us to go out there? What are we talking about? These people are terrorists, pure and simple. Unfortunately, I have to agree with Scott on this. It's risky. We have no idea what these guys are

capable of. So you think we should pay the ransom, but you don't want any of us to do it? We can get one of our security officers to go undercover. Yes, and risk all of this blowing up in our faces? No. If we're going to even consider doing

this, we shouldn't give them any reason to do more damage. I'll do it. I'm chief technology officer. I qualify. I'll do it. If we're going to pay these bastards, I want to be the one that faces them. [Music] Yes, anything.

Nothing yet. So yes. Who is that? Who is that? The guy on the bike. He looks like he's coming straight toward you. Okay, he's closing in. We're coming. No, wait, too risky. We need to fly in. Wait, are you from eCorp? Who are you?

It's making a delivery, please sign here. [Music] What is this? Someone grab the biker, grab the bike! No, no, no, they haven't picked up the money yet. [Music] No, we don't recommend that. You should have our units search it first.

[Music] Sir, are you all right? Shouldn't come in. Are you all right? Check your phone. You have 10 seconds to do what it says or every bank, every system will be bricked. [Music] Sir, where's the caller? [Music]

[Music] What are you doing? [Music] No. [Music] Because... [Music] Oh. [Music] But I don't remember. [Music] [Music] I don't remember. [Music] Is... [Music] [Music] You

How to Rob A Bank | Mr. Robot

Mr. Robot

Customer claims unfair treatment and disputes payment verification.

Customer expresses frustration over appointment wait time and lack of assistance.

Customer threatens to cancel account and accuses the company of fraudulent practices.

Company offers a refund if the customer closes their account.

Company receives authentic email from hackers, likely responsible for a previous ransomware attack.

Hackers demand $5.9 million ransom to be delivered to Battery Park City.

The attack will cause five days of banking system downtime, resulting in significant financial losses.

General counsel suggests paying the ransom.

Concerns are raised about the risk of paying the ransom and the potential danger to employees.

A suggestion is made to use a security officer undercover.

The Chief Technology Officer volunteers to deliver the ransom.

The biker makes a delivery, and the contents are unknown.

The CTO receives a threat on their phone.

The final scene shows confusion and uncertainty.