Global Cybersecurity Outage: Impact, Response, and Market Reaction

Crowdstrike's faulty patch and Microsoft Azure outage caused a global IT failure affecting industries, emphasizing vulnerability to single vendors.

### Global IT Outage: Impact on CrowdStrike, Microsoft, and Market Reaction
* 🔒  CrowdStrike's faulty software update caused a **massive global IT outage**, affecting airlines, banks, and healthcare systems worldwide.
* 🏦  Windows systems around the world were impacted by the update, with **Chaos ensuing in various industries**.
* 💻  The incident highlights the vulnerability of global systems that rely heavily on single vendors, with Windows running **approximately 70% of computers worldwide**.
* 📉  CrowdStrike's stock fell **8.5%** following the incident, with concerns about **potential customer loss** in the endpoint security market.
* 📊  Market reactions varied, with some investors viewing the incident as an **opportunity to buy on weakness**, while others expressed concerns about the **long-term impact on CrowdStrike and Microsoft**.
* 👨‍💼  Experts suggest that CrowdStrike may offer **credits to affected companies**, rather than facing **financial liabilities for the outage**.
* 🛡️  The incident underscores the importance of **working with trusted partners in cybersecurity**, with Salesforce also affected by the outage.
* 🔮  Looking ahead, the cybersecurity industry will likely learn from this incident to **improve procedures and prevent similar outages in the future**.

ANNOUNCER:
FROM THE HEART OF WHERE MONEY, INNOVATION, AND POWER COLLIDE,
THIS IS BLOOMBERG TECHNOLOGY. CAROLINE: FROM NEW YORK AND SAN
FRANCISCO. COMING UP, FULL COVERAGE OF THE MASSIVE I.T.
FAILURE THAT GROUNDED FLIGHTS AND UPENDED MARKETS. ED:
NETFLIX GETS ITS MOJO BACK. CAROLINE:
EXCLUSIVE INTERVIEW. MARK ZUCKERBERG CALLS TRUMP PA
BADASS WITHOUT ENDORSING HIM FOR PRESIDENT. DURING EUROPEAN AND ASIAN TRADING,
WE WERE HIT THE HARDEST. WE HIT THE LOWS AT 5 A.M., THAT'S WHEN
WE STARTED TO WORRY ABOUT THE GLOBAL RAMIFICATIONS OF ONE KEY
COMPANY. ED: CROWDSTRIKE. IT'S DOWN BIG. MARKET LEADER IN ENDPOINT
RANSOMWARE. PUT OUT A FAULTY

PATCH, AND THAT IMPACTED
WINDOWS HOSTS AROUND THE WORLD. COINCIDENTALLY, THERE WAS A
MICROSOFT AZURE OUTAGE. BOTH OF THOSE CONTRIBUTING TO
THE DOWNSIDE IN THE STOCK. THERE HAVE BEEN FIXES ISSUED.
SO MANY HAVE REACHED OUT ON SOCIAL SAYING TURNING THE
COMPUTER ON AND OFF 15 TIMES SEEMS TO HAVE WORKED. CAROLINE:
[LAUGHTER] BLUE SCREEN OF DEATH AS IT WAS
KNOWN THROUGHOUT ANY AIRPORT YOU ARE UNFORTUNATELY STUCK AT. LET'S TAKE A CLOSER LOOK AT A
BOTCHED CROWDSTRIKE UPDATE. IT DISRUPTED AIRLINES, BANKS,
HEALTH CARE SYSTEMS. WHO DO WE BRING ON?
TOM GILES FOR THE TEAM-LEADING PERSPECTIVE HERE.
WE HAVE A BUSY SET OF TEAMS ACROSS ASIA AND EUROPE TODAY.
TOM:

MASSIVE OUTAGE, UNPRECEDENTED
IN SCALE IN MANY WAYS. AS ED SIX HINCKLEY SUMMARIZED,
THERE WAS AN UPGRADE TO CROWDSTRIKE SOFTWARE.
THIS IS A CYBERSECURITY TEAM MANY COMPANIES AND BUSINESSES
AND GOVERNMENT AGENCIES AROUND THE WORLD RELY UPON TO MONITOR
THEIR SYSTEMS AND KEEP THE INTRUSIONS OUT.
THERE WAS AN UPGRADE. IT AFFECTED WINDOWS SYSTEMS
AROUND THE WORLD AND CHAOS ENSUED. ED: WINDOWS IS THE OS BY MICROSOFT.
SEPARATELY THERE WAS AN AZURE OUTAGE. THIS IS THE LATEST.
APPS, NORMAL SERVICES HAVE RECOVERED.
THERE ARE ONGOING ISSUES. THE DREADED BLUE SCREEN. WHAT'S INTERESTING IS HOW
WIDESPREAD INDUSTRIES WERE HIT.

WHAT'S COVERAGE TELLING US
ABOUT THE GLOBAL NATURE OF THE DISRUPTION? TOM:
BANKS, UPS, DELIVERIES, FLIGHTS AROUND THE WORLD.
THIS SHOWS THE FRAGILITY OF OUR GLOBAL SYSTEMS, SO RELIANT UPON
SINGLE VENDORS, AND ONE PATCH CAN SEND THINGS AWRY.
WHEN YOU COMBINE THAT WITH THE UBIQUITY OF WINDOWS MACHINES,
THEY RUN SOMETHING TO THE TUNE OF 70% OF THE COMPUTERS AROUND
THE WORLD. ON TOP OF THAT, YOU ADD AZURE,
THIS CLOUD COMPUTING SYSTEM THAT MANY BUSINESSES RELY UPON
FOR THEIR SYSTEMS. THIS REALLY PUT TOGETHER A TOXIC COCKTAIL
OF I.T. OUTAGES EVERYWHERE. IT SHOWS HOW VULNERABLE THE
SYSTEMS ARE TO SINGLE VENDORS. ED:
TOM GILES, LATER IN THE SHOW

PROMISE, WE WILL GET DEEPER ON WHAT ENDPOINT SECURITY IS. WE HAVE A BRILLIANT TECHNICAL GUEST. LET'S TALK ABOUT THE MARKET REACTION, JORDAN KLEIN. MY GOODNESS, YOUR PHONE MUST HAVE BEEN RINGING OFF THE HOOK THIS MORNING. WHAT HAVE INVESTORS BEEN TELLING YOU ABOUT THEIR CONCERN OR LACK OF CONCERN? JORDAN: CLEARLY, PEOPLE ARE REACTING THIS WAY BECAUSE CROWDSTRIKE IS ONE OF THE MOST OWNED AND LIKED COMPANIES IN THE SOFTWARE SECTOR. 40% UP THIS YEAR. VERY FEW COMPANIES IN SOFTWARE ARE UP THAT MUCH. WHEN YOU HAVE ONE OF THESE EVENTS, WHICH THANKFULLY WAS NOT A HACK, IT WAS AN OUTAGE. THERE'S A HUGE DIFFERENCE IN REPUTATIONAL HE FOR THE COMPANY. WHEN YOU HAVE TWO WEEKS LEFT IN

YOUR QUARTER, A JULY ENDING.
SECOND QUARTER. IT MAKES PEOPLE NERVOUS. ANY DISRUPTION OR
PROBLEMS CLOSING BUSINESS WITH NEW CUSTOMERS TO MAKE THEIR
ESTIMATES FOR GUIDANCE COULD BE AT RISK.
RIGHT NOW, WE ARE IN A POSITION WHERE INVESTORS ARE LOOKING FOR
REASONS TO SELL TECH AND ROTATE INTO OTHER LIGHTING AREAS.
I THINK THEY ARE USING THIS TO TAKE RISK OFF AND NOT WORRY
WHETHER THIS IMPACTS THEIR QUARTER. ED: I DON'T KNOW HOW WELL VERSED
YOU ARE IN THE MARKET FOR ENDPOINT SECURITY, BUT THE DATA
SHOWS CROWDSTRIKE HAS 1/5 OF THE MARKET.
IRONICALLY, THE NUMBER TWO IN THAT MARKET IS MICROSOFT.
BOTH OF THEM UNDER PRESSURE. HOW DO YOU PLAY? JORDAN: GOOD QUESTION.
I DON'T THINK YOU PLAY THAT IN.

THE VIEW THAT ONE WILL LOSE
ABOUT THE SHARE OR BOTH WILL, BECAUSE IT'S AN OUTAGE AND NOT
A HACK, THAT SUGGESTS YOU ARE NOT GOING TO SEE CUSTOMERS
MOVING OFF OF CROWDSTRIKE OR MICROSOFT.
SOME PEOPLE ARE BIDDING UP SHARES OF SENTINEL ONE, WHICH
COMPETES WITH CROWDSTRIKE. I DON'T KNOW WHERE THEY RANK IN
THE TOP MARKET SHARE LISTINGS. PALO ALTO IS ANOTHER COMPETITOR.
THEY DON'T NECESSARILY DO ALL ENDPOINT, BUT THEY DO FIREWALLS
AND CLOUD SECURITY. THAT STOCK IS GAINING.
PEOPLE ASSUME THEY WILL BENEFIT. AT THE END OF THE DAY,
WAIT AND SEE ON THE RAMIFICATIONS.
I WOULD ADVISE INVESTORS -- DON'T MAKE ANY SNAP KNEE-JERK
REACTIONS IN TERMS OF

BUYING/SELLING.
I AM MORE OF A NET BUYER ON THIS WEAKNESS, AS RELATES TO
CROWDSTRIKE. THEY WILL COME THROUGH FINE IN
A COUPLE WEEKS. PEOPLE WON'T EVEN BE TALKING ABOUT THIS.
CAROLINE: THIS IS A BIG MARKET CAP IMPACT.
YOU BRING UP, ARE THEY ON THE HOOK FINANCIALLY IN ANY WAY?
HOW WILL WE UNDERSTAND THAT FROM CROWDSTRIKE, AS TO WHETHER
OR NOT THEIR OWN CLIENTS PUT OFF RENEWING OR SAY LOOK, WE
LOST A LOT OF BUSINESS HERE -- WHERE'S THE MONEY? JORDAN:
GREAT QUESTION. I'VE TALKED TO SOME PEOPLE.
WE PUT OUT A RESEARCH UPDATE. I THINK WHAT'S GOING TO HAPPEN
IS YOU ARE NOT GOING TO HEAR ANYTHING UNTIL THEY REPORT
THEIR QUARTER. THAT WON'T COME UNTIL AFTER THE
END OF JULY.

IT COULD BE A MONTH UNTIL YOU
DON'T GET THE OFFICIAL UPDATE AS TO WHAT THEY ARE LIABLE FOR,
IF ANYTHING. WE DON'T THINK THEIR CONTRACTS
ARE WRITTEN SUCH THAT THEY WILL HAVE TO BASICALLY PAY COMPANIES
FOR LOST BUSINESS/REVENUE. WHAT'S PROBABLY GOING TO HAPPEN
IS TO APPEASE COMPANIES THAT WERE DISRUPTED, THEY WILL GIVE
CREDITS. MEETING, YOU ARE UNDER CONTRACT, YOU OWE US MONEY BUT
WE WILL GIVE YOU A CREDIT FOR BUSINESS YOU OWE US UNDER THE
CONTRACT. IT'S BASICALLY A DISCOUNT.
HOW MUCH? WE DON'T KNOW. AS SOON AS THEY QUANTIFY THAT,
THE MARKETS WILL LIKE THE CLARITY AND THEY WILL BE MORE
POSITIVELY DISPOSED ONCE THEY QUANTIFY THE IMPACT.
I WOULDN'T IMAGINE IT WILL BE A

MASSIVE AMOUNT. CAROLINE:
TO THAT POINT, WHEN YOU'VE GOT A $6 BILLION MOVE ON A MARKET
CAP, MAYBE YOU CAN BUY INTO SOME OF THIS WEAKNESS.
HOW MANY PEOPLE DO YOU THINK IN THIS ENVIRONMENT ARE JITTERY
AND WILLING TO GO ALONG INTO A WEEKEND SUCH AS THIS? JORDAN:
WE WILL FIND OUT AS THE MARKET GOES TO THE AFTERNOON. INITIALLY, IT'S 11:00 EASTERN,
I'M ENCOURAGED BY THE WAY THE STOCK IS ACTING, GIVEN IT IS
WELL OFF THE LOWS. IF PEOPLE WERE IN PANIC AND THE
MARKET WAS MELTING, I THINK IT WOULD BE AT THE LOWS. IT'S NOT.
I WOULDN'T BE SURPRISED IF IT CONTINUES TO GRIND HIGHER. THE SENTIMENT IN TECH BROADLY
IS PEOPLE ARE NERVOUS THE

SECTOR IS NOT ACTING WELL.
IT'S NERVE-RACKING AS WE WAIT FOR EARNINGS.
MOST INVESTORS WILL TAKE A WAIT AND SEE.
VOLUMES ON THE TRADING DESK DON'T SUGGEST PANIC.
IT DOESN'T SUGGEST YOU ARE SEEING WAVES OF BUYERS COMING
IN AFTER DAYS OF WEAKNESS EITHER. CAROLINE:
JORDAN KLEIN, THANK YOU. LET'S TALK ABOUT MARK
ZUCKERBERG, WEIGHING IN ON THE CURRENT ELECTION LANDSCAPE.
EMILY CHANG, TAKE A LISTEN. MARK:
THE MAIN THING I HEAR IS THEY WANT TO SEE LESS POLITICAL
CONTENT ON OUR SERVICES BECAUSE THEY COME TO US TO CONNECT WITH
PEOPLE. THAT'S WHAT WE WILL DO. WE GIVE PEOPLE CONTROL OVER
THIS BUT WE ARE GENERALLY TRYING TO RECOMMEND LESS
POLITICAL CONTENT.

I THINK YOU WILL SEE OUR SERVICES PLAY LESS OF A ROLE IN THIS ELECTION THAN THEY HAVE IN THE PAST. CAROLINE: WATCH THIS ELUSIVE INTERVIEW ON THE CIRCUIT WITH EMILY CHANG, TUESDAY, JULY 23, FOUR STREAM IT. COMING UP, LAURA MARTIN BREAKS DOWN THE SECOND QUARTER RESULTS. ♪ >> IN TERMS OF MEMBER GROWTH, THE OUTSIZED QUARTER WAS DRIVEN BY STRONGER ACQUISITION BUT ALSO CONTINUED HEALTHY RETENTION IN THE QUARTER ACROSS ALL REGIONS. ED: THE NETFLIX CFO TALKING ABOUT THEIR MEMBER SUBSCRIBER GROWTH AND RETENTION. GOOD SUBSCRIBER NUMBERS, CONCERNING GUIDANCE. WHICH IS MORE IMPORTANT FOR YOU? LAURA: THEY OVER DELIVERED, ADDING 8 MILLION SUBSCRIBERS.

THEY HAD AN ANEMIC SUBSCRIBER
GROWTH NUMBER FOR THE THIRD QUARTER, AND TALKED ABOUT A
TOUGHER SECOND HALF. SUBSCRIBERS MATTER A LOT, BUT
NOT OVERALL. THE LOCATION OF THE SUBSCRIBERS
IS SUBOPTIMAL. THEY ARE ADDING SUBSCRIBERS IN
THE LOWEST AVERAGE REVENUE PER USER.
WALL STREET DOESN'T LIKE THAT. THE BIGGEST PROBLEM IS THEY
WILL STOP GIVING SUBSCRIBER GUIDANCE IN THE FIRST QUARTER
NEXT YEAR. THEY JUST WANT TO TALK REVENUE.
THAT'S A BIG PROBLEM. IT WILL ADD VOLATILITY TO THE
STOCK. ED: THEY TALKED ABOUT STRENGTH IN
ASIA-PACIFIC, CURRENCY IMPACTS IN ARGENTINA.
IF YOU ARE COVERING THE STOCK, WHERE YOU WANT TO SEE
SUBSCRIBER GROWTH? LAUREN:

YOU WANT TO SEE THEM ALL. THEY PAY TWICE AS MUCH IN
AMERICA. CAROLINE: YOU WANT MORE EXPENSIVE MONEY
BEING TAKEN FROM THE MORE EXPENSIVE CLIENTELE.
ARE WE SATURATED? WE ARE STILL TRYING TO DISCERN
WHICH SERVICE I SHOULD BE USING? LAURA:
I THINK THE REASON THEIR TURN IS FALLING IS LIVE. WHEN THEY DO LIVE FIGHTS AND
ROASTS AND EXCLUSIVE LIVE PROGRAMMING, IT KEEPS PEOPLE
PAYING FOR THE NEXT MONTH. THEY REALLY MARKET THESE THINGS.
I THINK THEIR VIDEOGAME IS TROUBLED. LIVE IS AN INTERESTING GENRE
FOR NETFLIX. CAROLINE: THEY NEED TO BE INVESTING
BASICALLY. THAT TAKES A HERCULEAN EFFORT
FROM A TECHNOLOGICAL PERSPECTIVE. LAURA:
THEY ARE PAYING FOR NFL GAMES.

THEY ARE JOINING THE ARMS RACE
IN EXPENSIVE LIVE SPORTS PROGRAMMING.
THAT'S GREAT FOR YOUR CONTENT BUDGET. TO LOOK AHEAD. CAROLINE:
WE COULD GO ON AND ON ABOUT THIS. WE DIDN'T EVEN GET TO THE DISCUSSION AROUND THE MNA AS
WELL -- M&A. WE WANT TO TURN OUR ATTENTION
TO OTHER EARNINGS TODAY. AMERICAN EXPRESS. THE STOCK HAS
TAKEN A BUMPY RIDE TODAY. THE COMPANY SEES FISCAL
EARNINGS-PER-SHARE STRONG. BUT IS WARNING IT PLANS TO INCREASE
THE SPENDING ON MARKETING IN THE COMING MONTHS.
THEY ARE COMMITTED TO MARKETING. TO TECH INVESTMENTS.
PARTICULARLY AI AT THE MOMENT. THIS COMPANY HAS HAD RECORD
REVENUE OVERALL. THE MARKET IS QUESTIONING HOW
THEY CONTINUE TO BE BEEFING UP

ON THE PROFITABILITY SIDE.
ALSO AN IMPACT ON THE CROWDSTRIKE OUTAGE -- SAYING ALL AIRPORTS WERE IMPACTED, PEOPLE TRIED TO CHANGE THEIR FLIGHTS. THE CEO TELLING A SET THE MOMENT, STILL PRETTY CONFIDENT. ED: THE EINSTEIN SERVICE AGENT, THE FIRST FREE AUTONOMOUS AI AGENT FOR CUSTOMERS. THIS IS BLOOMBERG TECHNOLOGY. CAROLINE: THE GROWING FIELD OF AI. SALESFORCE ANNOUNCING THE EINSTEIN SERVICE AGENT, A FULLY AUTONOMOUS AI AGENT LOOKING TO TRANSFORM CUSTOMER SERVICE JOBS. CLARA, HOW CAN YOU QUANTIFY THE DIFFERENCE OF A NORMAL CHATBOT HERE -- HOW MUCH BETTER IS THIS AGENT YOU ARE OFFERING? CLARA: WE'VE ALL INTERACTED WITH CUSTOMER SUPPORT CHATBOTS.

WHAT THEY CAN DO IS LIMITED.
IT'S ALWAYS OBVIOUS YOU ARE TALKING WITH A BOT.
EINSTEIN IS OUR NEW OFFERING THAT REDEFINES THE SELF-SERVICE
EXPERIENCE. IT FEELS LIKE YOU ARE CHATTING
WITH A HUMAN EXPERT THAT CAN ANSWER COMPLEX QUESTIONS AND
TAKE COMPLICATED ACTIONS. FOR EXAMPLE, LOOKING UP IN
ORDER, REVIEWING A PHOTO OF A DAMAGED PRODUCT, ISSUING A
RETURN SHIPPING LABEL, SENDING A REPLACEMENT, ALL ON A SECURE
AND TRUSTED WAY BECAUSE EINSTEIN IS GROUNDED IN YOUR
COMPANY'S TRUSTED DATA, POLICIES AND PROCEDURES IN YOUR
SALESFORCE SIERRA. CAROLINE: THERE'S A MULTIMODAL ELEMENT TO
THIS. HOW MUCH HAVE YOU BEEN BUILDING
THE MODEL YOURSELF? WHERE DOES THIS COME FROM?
CLARA:

WE'VE BEEN DEVELOPING LARGE LANGUAGE MODELS SINCE '18. META-MIND. THAT BEING SAID, WE BELIEVE IN OPEN ARCHITECTURE. WE WANT TO GIVE CUSTOMERS CHOICE WHEN IT COMES TO AI MODELS. WE RECENTLY LAUNCHED OUR CRM LEADERBOARD, THE FIRST LLM LEADERBOARD FOR SALES, SERVICE, MARKETING, AND COMMERCE. SMALL MODELS, IN SOME CASES, OPEN-SOURCE MODELS OUTPERFORMED THE BIGGEST, MOST EXPENSIVE MODELS ON THE MARKET WHEN IT COMES TO ENTERPRISE TASKS. THE LEADERBOARD IS CONSTANTLY CHANGING WEEK OVER WEEK. WE FEEL IT IS IMPORTANT TO SUPPORT A VIBRANT ECOSYSTEM OF MODELS. ED: GOOD MORNING. OUR LEAD STORY IS THE GLOBAL OUTAGE, CROWDSTRIKE, MICROSOFT 365 INTEGRATION WITH SALESFORCE PLATFORMS AND OFFERINGS.

AI IN CLOUD, WHAT HAS THE IMPACT BEEN ON YOU AND WHAT HAS THE RESPONSE BEEN? 

CLARA: I HAVE A NUMBER OF FRIENDS STUCK IN THE AIRPORT NOW. EVERY INDUSTRY AROUND THE WORLD AFFECTED, SALESFORCE INCLUDED. OUR ENGINEERS ARE WORKING WITH A CROWDSTRIKE TEAM AROUND-THE-CLOCK TO RESTORE FULL ACCESS TO SERVICES. 

ED: YOU'VE LONG BEEN IN TECH. HOW DOES THIS EVENT RANK IN TECHNOLOGICAL OUTAGES YOU'VE SEEN IN YOUR CAREER? 

CLARA: IT'S INEVITABILITY WHEN IT COMES TO TECH. IT UNDERSCORES THE IMPORTANCE OF WORKING WITH TRUSTED PARTNERS. TRUST IS OUR NUMBER ONE VALUE. WE PRIDE OURSELVES IN UPTIME PARTNERING WITH CUSTOMERS, AIR INDIA, AAA, OPENTABLE -- THESE COMPANIES HELP RUN THE WORLD.

WE TAKE THAT PERFORMANCE
SERIOUSLY. CAROLINE: QUITE A FEW FRIENDS OF YOURS AT
AIRPORTS, MANY OTHERS TRYING TO GET HOLD OF A REAL PERSON RIGHT
NOW ON THE PHONE, RATHER THAN A CHATBOT.
I'M WONDERING HOW LONG THAT WILL BE INEVITABLE?
YOU IN MANY WAYS TRANSFER CONVERSATIONS FROM THIS AI
AGENT TO HUMAN IF IT GETS OUT OF THE CAPABILITY OF THE AGENT.
HOW OFTEN IS THAT LIKELY TO HAPPEN? CLARA:
DEPENDS ON THE NATURE OF HOW MUCH KNOWLEDGE AND TRUSTED
POLICIES/PROCEDURES THE COMPANIES HAVE DOCUMENTED
INSIDE THEIR ORGANIZATION. IF THEY DON'T HAVE MUCH, WE
WILL HELP THEM WITH THAT AI-DRAFTED KNOWLEDGE CREATION.
BY LARGE WE WILL SEE MORE, JUST LIKE WHEN TALKING TO A BOT OR
CHATGPT, SOMETIMES IT IS HARD

TO TELL, IT IS NOT A HUMAN.
THE CHALLENGE IS WITHOUT THAT CONTEXTUAL DATA AND GUARDRAILS,
THESE LLM'S CAN HALLUCINATE. THAT'S WHERE SALESFORCE'S
EINSTEIN TRUST LAYER. THAT'S THE LAYER EVERY AI INTERACTION
GOES THROUGH BEFORE IT GETS PRESENTED TO A CUSTOMER.
THAT'S IMPORTANT TO MAKE SURE IT IS TRUSTED, RELIABLE, AND
ACCURATE. ED: OUR AUDIENCE HAS FOLLOWED THE
ROLLOUT OF WHAT EINSTEIN IS DOING AND WHAT SALESFORCE HAS
DONE QUITE CLOSELY. YOU MUST BENCHMARK AGAINST
SIMILAR PLATFORMS. WHAT HAVE YOU LEARNED ABOUT PERFORMANCE
AGAINST WHAT ELSE IS OUT THERE? CLARA: FREE QUESTION.
IT IS SOMETHING WE ARE CONSTANTLY BENCHMARKING.
OUR CRM MODEL LEADERBOARD, WE FOUND THERE ARE THREE CRITICAL
INGREDIENTS TO SUCCESS WHEN

THERE ARE -- WHEN IT COMES TO ENTERPRISE AI. ETHICAL GUARDRAILS AND DATA SECURITY. EVERYTHING FROM CITATIONS, TO AUDIT TRAILS, OBSERVABILITY, MONITORING, AND DATA MASKING. THE SECOND INGREDIENT IS HAVING THE RIGHT CONTEXT. IF YOU DON'T GIVE THE LLM ENOUGH CONTEXT, IT WILL MAKE THINGS UP. OUR CUSTOMERS HAVE BEEN PUTTING TRUSTED DATA AND BUSINESS PROCESSES, POLICIES, AND PROCEDURES INTO SALESFORCE FOR THE LAST 25 YEARS. WITH THE INTRODUCTION OF OUR DATA CLOUD PRODUCT, WE HAVE THAT TRUSTED DATA ACROSS THE ENTIRE ENTERPRISE OF SIDELOAD SYSTEMS. THAT CONTEXT IS CRITICAL TO ACCURACY, RELIABILITY, AND THE USEFULNESS OF AI. THE THIRD INGREDIENT IS EMPOWERMENT, HELPING BRING EVERY EMPLOYEE AT AN ORGANIZATION ALONG FOR THIS AI.

LEARNING JOURNEY, WHICH IS NEVER-ENDING. I'M PROUD OF THE WORK WE HAVE DONE WITH TRAILHEAD. WE HAVE OPEN SOURCED THE COURSES WE DEVELOP FOR OUR INTERNAL EMPLOYEES TO GET SMART ON AI. ED: GREAT TO HAVE YOU BACK ON THE SHOW. COMING UP BACK TO THAT MASSIVE. WELCOME BACK TO BLOOMBERG TECHNOLOGY. I’M CAROLINE HIDE IN NEW YORK. AND I’M ED LUDLOW IN SAN FRANCISCO. IT’S RED ON THE SCREEN IN A NEGATIVE VIBE. THE GLOBAL I.T. OUTAGE TRYING TO DEAL WITH THE DREADED BLUE SCREEN. CROWDSTRIKE IS DOWN 8.5%. OFF SESSION LOWS. A POINT THAT JORDAN KLEIN OF MISSOURI MADE EARLIER IS THAT IN TERMS OF VOLUMES TRADING.

THIS DOESN’T SUGGEST PANIC SELLING. WINDOWS IS A MICROSOFT PRODUCT, BUT SEPARATELY FOR THE OUTAGE, THERE WAS SOME ISSUE WITH AZURE, WHICH THEY RESOLVED FOR THE TIMING. CAROLINE: WE WERE JUST HAVING JOHN KLINE SAYING -- JORDAN KLEIN SAYING BUY IN THAN SELLOUT. >> THIS IS GOING TO LINGER ON FOR A WHILE, ESPECIALLY BECAUSE OF RECOVERY IS NOT AS EASY AS JUST ROLLING BACK THE SOFTWARE. THERE ARE A NUMBER OF CLIENTS WHO ARE AT A OLDER WINDOW, AND THAT’S THE BIGGEST RISK WITH CLOUD SOLVED WARE, AND IT CAN HAVE A FAR-REACHING IMPACT. IN THIS CASE, AS WE CAN SEE NERVES RECOVERY ISN’T, YOU KNOW, IN A MINUTE OR IN AN HOUR. AND THE FACT THAT MICROSOFT IS INVOLVED, THEY ARE THE BIGGEST

RIVALS, WHO TAKES THE BLAME? I IMAGINE THERE WILL BE LAWSUITS. THERE WILL BE CUSTOMERS ASKING FOR INDEMNIFICATION BECAUSE OF THE LOST BUSINESS. AND WHO PAYS WHO? CROWDSTRIKE WILL HAVE TO GIVE A LOT OF DISCOUNTS FOR THEIR CUSTOMERS, SEC CREDITS. SO I’M JUST NOT READY TO WRITE IT OFF AS AN INCIDENT THAT HAPPENED AND MOVE ON. ED: THE IBC DATA PUTS CROWDSTRIKE AS HOLDING ONE FIFTH OF THE ENDPOINT SECURITY MARKET. BASIC QUESTION IS WHETHER THIS HURTS THEIR BOOKINGS. IF THERE WOULD-BE CUSTOMERS THAT SAY, NAH, I’M NOT GOING TO GO INTO CROWDSTRIKE. WHAT DO YOU THINK? >> THINK OF THE END POINT SECURITIES BASED ON THE ENTERPRISE SIDE. IT’S FOUR COMPANIES THAT

DOMINATE.
CROWDSTRIKE AND MICROSOFT. AND THEN YOU HAVE SENTINEL ONE,
WHICH GOOGLE IS RUMORED TO EXPRESS INTEREST IN.
YOU DON’T HAVE A LOT OF CHOICES TO GO TO, BUT I EXPECT CUSTOMERS
ASKING CROWDSTRIKE MORE QUESTIONS, AND THAT ALSO BRINGS
INTO QUESTION THE CONCEPT AROUND AGENTLESS, AND THERE WILL
BE A GROWING PREFERENCE TOWARDS AGENTLESS SECURITY WHERE IT
DOESN’T CHANGE THE BEHAVIOR. I STILL THINK THAT IT’S GOING
TO HURT CROWDSTRIKE IN THE NEAR TERM. ED:
BUSY MORNING FOR YOU, MANDEEP. THANK YOU VERY MUCH.
LET’S KEEP THE CONVERSATION GOING.
LET’S GET TECHNICAL, AND LET’S GET SOME EXPERTISE WITH STEVE
GROBAN, EXECUTIVE VICE PRESIDENT AND CHIEF TECHNOLOGY
OFFICER AT MCAFEE.

STEVE, JUST FOR OUR AUDIENCE'S SAKE, CROWDSTRIKE WAS FOUNDED IN 2012 BY ALUMNI. ESSENTIALLY, THE CURRENT FORM OF YOUR BUSINESS HAS A COMPLICATED HISTORY OF ITS OWN. TO START, HAS ANYONE FROM CROWDSTRIKE PHONED YOU OR ASKED YOU GUYS FOR HELP OR ADVICE ON WHAT’S GOING ON? STEVE: I KNOW THE CYBERSECURITY INDUSTRY IS A CLOSE-KNIT BUNCH. THEY’RE RUNNING THE RESPONSE ON THIS. WE’RE REALLY FOCUSED ON MAKING SURE THAT OUR CUSTOMERS ARE WELL-INFORMED. YOU KNOW, MCAFEE IS NOW A PURE PLAY CONSUMER COMPANY WHERE WE’RE PROTECTING CONSUMERS, AND WE’RE MAKING SURE THAT THEY UNDERSTAND THAT EVEN THOUGH THEIR DEVICES ARE PROTECTED BY MCAFEE, THEY’RE USING SERVICES FROM

ORGANIZATIONS OR BUSINESSES
THAT DEPEND ON CROWDSTRIKE, AND WERE IMPACTED BY THIS EVENT,
THAT THEY MIGHT SEE THINGS LIKE BANKS OR TRANSPORTATION HAVING
DEGRADED SERVICES, AND THAT’S WHERE WE’RE TRYING TO PLAY A
ROLE HERE, IS TO HELP OUR CUSTOMERS, THE INDUSTRY, NAVIGATE
THIS. ED: A FEW PEOPLE IN THE INDUSTRY
SHARED WITH ME AN E-MAIL THAT CROWDSTRIKE SUPPORT SAID REBOOT
UP TO 15 TIMES, AND THAT SHOULD DO THE TRICK. WHAT DO YOU MAKE OF THAT? STEVE:
WHEN THERE ARE ISSUES, PUTTING PROCEDURES BACK IN BUSINESS CAN
HAVE MANY DIFFERENT FORMS. ONE OF THE THINGS THAT I CAUTION
IS, MY UNDERSTANDING IN THIS PARTICULAR CASE, THERE ARE A
WIDE RANGE OF SITUATIONS THAT

IN ORGANIZATION MIGHT BE IN,
WITH THE WIDE RANGE OF RECOVERY PROCEDURES.
THE ONE THAT YOU’RE OUTLINING, IT’S CERTAINLY PLAUSIBLE.
THAT IS ONE OF THE SCENARIOS, BUT WHAT I WOULD SAY IS, YOU
KNOW, WE AS AN INDUSTRY WILL LEARN FROM THIS.
WE ALWAYS DO. IF I REFLECT BACK, BACK, BACK TO 2017.
COMING OUT OF THAT, WE CHANGED THE WAY THAT WE SECURED OUR
NETWORKS. WE CHANGED THE WAY THAT WE SECURED OUR
ENVIRONMENTS, AND WE LEARNED. YOU KNOW, BACK INTO THE 1990S
WHEN WE HAD SOME OF THE BIG WORMS, WE LEARNED.
SO IT’S GOING TO HAPPEN AGAIN. I’D REALLY STRESS THAT
CYBERSECURITY DEFENSE IS A VERY DIFFERENT INDUSTRY THAN MOST
OTHER TECHNOLOGY IN THAT BAD

ACTORS ARE INNOVATING EVERY SINGLE DAY, TRADING NEW ATTACKS EVERY SINGLE DAY, AND MAKING IT SUCH THAT IN ORDER TO DEFEND ENVIRONMENTS, WHETHER IT’S MCAFEE DEFENDING CONSUMERS OR CROWDSTRIKE DEFENDING ENTERPRISES, REQUIRES A VERY RAPID DEPLOYMENT OF NEW TECHNOLOGY TO STAY ONE STEP AHEAD OF THOSE BAD ACTORS.
CAROLINE: RIGHT. STEVE: SO WHILE WE’RE GOING TO ABSOLUTELY LEARN FROM THIS, I DO THINK IT’S IMPORTANT THAT PART OF IT IS DUE TO THE NATURE OF THE BUSINESS. CAROLINE: SO BASICALLY, GET USED TO IT IS BASICALLY WHAT YOU’RE TELLING US, STEVE. THIS IS INEVITABLE. HOW OFTEN IS THIS GOING TO HAPPEN TO US? STEVE: THERE ARE SOME UNIQUE CHARACTERISTICS.

IF WE’RE GOING TO DRIVE CARS AT
70 MILES PER HOUR ON ROADS, LIKE WE KNOW THAT PEOPLE ARE GOING
TO GET INJURED, AND THAT DOESN’T MEAN THAT WE SHOULDN’T FOCUS ON
AUTOSAFETY. I THINK WE’RE IN THE EXACT SAME
WORLD. HERE, THEIR TECHNOLOGY LIKE
A.I., THE BAD ACTORS ARE USING TO CREATE MORE AND MORE LETHAL
ATTACKS, AND THE CYBERDEFENSE INDUSTRY IS GOING TO RAPIDLY
WILL BE RELEASING NEW CAPABILITIES TO MITIGATE THOSE.
PART OF THAT MEANS WE’RE MOVING VERY QUICKLY, AND WE NEED TO
LEARN HOW TO LEARN THAT WITH THE MINIMAL RISK POSSIBLE OF
INTRODUCING TECHNOLOGY DEFECTS THAT CAUSE THE ISSUE THAT WE
SAW, LIKE THAT WE SAW TODAY. BUT I WOULD BE CAREFUL TO
PREDICT THAT THIS IS INEVITABLE.

CAROLINE:
OK, THEN HOW COULD WE HAVE DONE THIS DIFFERENTLY?
WHAT DO YOU THINK THE LEARNS BE ABOUT HOW WITH SPEED, YOU CAN
UPDATE AND BETTER SECURITY WITHOUT TAKING DOWN GLOBAL
INDUSTRY? STEVE: EVEN IF YOU’RE MOVING FAST,
DOESN’T MEAN THAT YOU HAVE TO DO EVERYTHING ALL AT ONCE.
WHEN ORGANIZATIONS ROLL OUT PROTECTION, DOING IT IN A PHASE
FASHION. I KNOW THAT’S GENERALLY THE BEST KNOWN
PRACTICE, BUT SOME OF THE UNDERLYING DETAILS OF EXACTLY
HOW THAT’S DONE, THOSE ARE THINGS THAT THE INDUSTRY’S
GOING TO LEARN, POLISH, YOU KNOW, CREATE SOME NEW
PROCEDURES. I DO THINK IT’S IMPORTANT THAT
WE DON’T OVERREACT TO THIS, WHERE IF WE START PUTTING TOO
MANY CONTROLS ON THE ABILITY TO

RAPIDLY MITIGATE DEFENSES AND ATTACKS. WE COULD BE IN A MUCH WORSE SITUATION. SO, ON A POSITIVE SIDE, WE UNDERSTAND THIS ISSUE VERY WELL. WE UNDERSTAND THE GUIDANCE THAT ORGANIZATIONS CAN HAVE TO GET BACK IN BUSINESS. AND WE ALSO UNDERSTAND EVEN SOME OF THE RESIDUAL IMPACTS. ONE OF THE THINGS THAT MCAFEE IS SEEING IS SCAMMERS ARE TAKING ADVANTAGE OF THE NEW CYCLE TO TRY TO SCAM CONSUMERS. WE’RE GETTING CALLS FROM OUR HELP CENTER WHERE WE’RE GETTING REPORTS FROM PEOPLE PRETENDING TO BE THEIR BANK TRYING TO TRICK THEM INTO GIVING THEM A PASSWORD OR OTHER SENSITIVE DATA. LIKE IT’S EVEN THOSE ANGLES THAT WE NEED TO EDUCATE THE WORLD THAT IN A COMPLEX DIGITAL

WORLD, WE REALLY NEED TO BE ON OUR GUARD ACROSS THE SPECTRUM. CAROLINE: STEVE, THANKS FOR THE PERSPECTIVE. COMING UP, WE’RE GOING TO BE TALKING ABOUT A DISCUSSION ON ARTIFICIAL INTELLIGENCE ON CONTENT CREATION. THIS IS BLOOMBERG TECHNOLOGY. WELL AS APPLE, SPOTIFY A AND I-HEART. THIS IS BLOOMBERG. ♪ >> I THINK THAT A.I. IS A GREAT -- IS GOING TO GENERATE A GREAT SET OF CREATOR TOOLS AFTER GREAT WAY FOR CREATORS TO TELL BETTER STORIES. AND ONE THING IF YOU LOOKED BACK OVER 100 YEARS OF ENTERTAINMENT, YOU CAN SEE HOW GREAT TECHNOLOGY AND GREAT ENTERTAINMENT WORK HAND-IN-HAND TO BUILD GREAT BIG BUSINESSES. CAROLINE:

HIS TAKE ON HOW IT’S CHANGING
UP THE STREAMING INDUSTRY. LOTS TO DISCUSS THERE.
LET’S BRING IN LIZZIE FRANCIS, PARTNER OF M13.
I’M PRETTY SURE YOU’VE BEEN FOCUSED MORE ON HOW CONTENT IS
BEING DISRUPTED. HOW DOES YOUR PORTFOLIO COME
COMPANIES REFLECT THAT? WHAT DO YOU THINK A.I.’S GOING TO MAKE THE BIGGEST DIFFERENCE?
LIZZIE: WE SEE THIS PARADIGM SHIFT IS
HAPPENING TODAY AND IT’S HAPPENING QUICKLY AND WITH
GREAT SPEED. SO WHAT WE’RE SEEING IS IT’S
FOCUSED MOSTLY ON PRODUCTIVITY AND HOW WE CAN ACTUALLY SEE
PRODUCTIVITY IMPROVEMENTS ACROSS ALL SECTORS.
WE’VE TAKEN AN APPROACH WHERE WE ARE INVESTING IN AREAS THAT
ARE REALLY CHANGING, UNDERLYING

INFRASTRUCTURE IN PHENOMENAL
WAYS. WE RECENTLY INVESTED IN A COMPANY CALLED MAVEN AGI, WHICH IS NOW SERVICING OVER 90% OF
INBOUND CUSTOMER SERVICE FOR COMPANIES LIKE TRIP ADVISOR AND
ROE. AND IT’S NOT JUST THE PRODUCTIVITY, BUT AS M13 THINKS
ABOUT THE FUTURE OF A.I., IT’S REALLY ABOUT THIS PARADIGM
SHIFT TO HAVE CUSTOMER PERSONALIZATION.
REALLY THINKING ABOUT HOW WE CAN THINK ABOUT CREATING A
BETTER CUSTOMER EXPERIENCE TIME AND TIME AGAIN.
SO IT’S NOT ABOUT THAT PASSIVE CUSTOMER SERVICE.
IT’S ALSO ABOUT CREATING THESE SURPRISE AND DELIGHT MOMENTS
FOR CUSTOMERS. IT’S SURPRISING THEM IN PLACE
LIKE BANKING WITH, HI, HOW COULD I HELP YOU TODAY?
NOT JUST ON LOSING YOUR DEBIT CARD, BUT DO YOU NEED HELP
FINDING A LOAN, RIGHT?

OR HOW CAN I SCHEDULE A NEW
FLIGHT TODAY? GIVEN EVERYTHING THAT’S HAPPENING, THAT WE’RE
SEEING. SO IT’S NOT JUST ABOUT PRODUCTIVITY, BUT AGAIN, IT’S
REALLY ABOUT THE DEEP FOCUS ON PERSONAL ACCUSATION AND --
PERSONALIZATION AND CONSUMER EXPERIENCE. ED:
SO M13 STILL HAS TO MAKE THE DISCERNING CALCULATIONS ON
WHERE TO PUT MONEY. $400 MILLION FUND THREE.
THAT’S SIZABLE. IS THERE A HIGH VOLUME
OPPORTUNITY OR IS IT COMPETITIVE?
LIKE MECHANICALLY, EVERYTHING THAT YOU JUST TOLD US. HOW DO
YOU PUT THAT INTO PRACTICE EACH DAY? LIZZIE:
YEAH, IT’S A THOUGHTFUL POINT, ED. AND BECAUSE WE’RE AT THIS
PARADIGM SHIFT, ONE OF THE THINGS THAT WE’RE MOST EXCITED
ABOUT IS THAT THERE IS QUITE A

BETTER VENTURE DOLLARS FLOWING
INTO THE ECOSYSTEM TO PROPEL THIS KIND OF INNOVATION.
IF YOU LOOK HOLISTICALLY ACROSS THE BOARD, ABOUT 50% OF DOLLARS
ARE GOING TO A.I. WHEN WE THINK ABOUT WHERE WE
PUT OUR DOLLARS, WE STILL THINK ABOUT SOUND BUSINESS
FUNDAMENTALS. AND SO ACROSS THE FOUR AREAS
THAT WE INVEST IN - HEALTH, MONEY, FINANCE, AND CONSUMER -
WHAT REALLY MATTERS AT THE END OF THE DAY IS WHEN IT COMES, IT
IS A POWER THAT IS POWERED BY A.I. OR IS A.I.-NATIVE, THAT HAS TO
CREATE A VENTURE CAPITAL FOR US TO BE EXCITED ABOUT.
YOU’RE RIGHT THAT IT IS A COMPETITIVE MARKET OUT THERE,
BUT BECAUSE WE’RE SEEING THAT, PEOPLE ARE ABLE TO INNOVATE SO
QUICKLY WITH A.I.

AND LEVERAGE THIS TECHNOLOGY IN
EXCITING WAYS. WE’RE SEEING WHAT WE HOPED A.I.
WOULD DO AT CORE, WHICH IS UNLOCK CREATIVITY, UNLOCK
INNOVATION, AND GIVE ENTREPRENEURS THE POWER TO
ACTUALLY BUILD BUSINESSES THAT ARE EXCITING AND TRANSFORMATIVE.
WE ACTUALLY HAVE INVESTED ON THE HEALTH CARE SIDE IN A
COMPANY CALLED CARE. IT’S NOICS, WHICH IS HELPING DOCTORS AND
CLINICIANS DIAGNOSE AHEAD OF TIME CHRONIC CONDITIONS IN
PATIENTS. NOW YOU CAN SEE THAT DOCTORS
AND CLINICIANS CAN PROVIDE BETTER PATIENT CARE AND THINK
ABOUT THE ACTUAL PATIENT EXPERIENCE. ED:
LIZZIE FRANCIS, PARTNER AT M13, THANK YOU VERY MUCH.
COMING UP ON BLOOMBERG

TECHNOLOGY. MORE OF THAT CONVERSATION WITH META CEO MARK ZUCKERBERG ON THE CIRCUIT WITH EMILY CHANG. FULL INTERVIEW TO COME JULY 13. BUT A LITTLE NICE SPICY BIT OF IT RIGHT NOW. MORE CONVERSATION WITH META CEO MARK ZUCKERBERG ON THE CIRCUIT WITH EMILY CHANG WHERE HE COMMENTED ON THE 2024 PRESIDENTIAL ELECTION AND THE STATE OF AMERICAN POLITICS. HE EVEN TALKED THE APPEAL OF FORMER PRESIDENT TRUMP THOUGH HE DOES NOT ENDORSE A CANDIDATE. LISTEN TO THIS. EMILY: I WANT TO TALK ABOUT THE 2024 PRESIDENTIAL ELECTION. MARK: OK. EMILY: FACEBOOK HAS BEEN A FLASH POINT AND YOU PERSONALLY HAVE BEEN CALLED OUT, MOST RECENTLY BY

FORMER PRESIDENT TRUMP.
THIS IS A BIG ELECTION. WHAT DO YOU THINK IS AT STAKE?
MARK: WELL, I MEAN, LOOK, IT’S OBVIOUSLY A VERY IMPORTANT AND
IT WILL BE A HISTORIC ELECTION. YOU KNOW, I FEEL LIKE I’M BEST
POSITIONED TO TALK ABOUT WHAT OUR ROLE WILL BE IN IT AND WHAT
WE’RE GOING TO DO. THE MAIN THING THEY HEAR FROM
PEOPLE IS THAT THEY ACTUALLY WANT TO SEE LESS POLITICAL
CONTENT ON OUR SERVICES BECAUSE THEY COME TO OUR SERVICES TO
CONNECT WITH PEOPLE. SO, YOU KNOW, THAT’S WHAT WE’RE
GOING TO DO. WE GIVE PEOPLE CONTROL OVER
THIS, BUT WE’RE GENERALLY TRYING TO RECOMMEND LESS POLITICAL
CONTENT. SO I THINK YOU’RE GOING TO SEE
OUR SERVICES PLAY LESS OF A ROLE IN THIS ELECTION THAN THEY
HAVE IN THE PAST. AND

PERSONALLY, I’M ALSO PLANNING
ON NOT PLAYING A SIGNIFICANT ROLE IN THE ELECTION.
I’VE DONE SOME STUFF PERSONALLY IN THE PAST. I’M NOT PLANNING
ON DOING THAT THIS SOMETIME, AND THAT INCLUDES NOT ENDORSING
EITHER OF THE CANDIDATES. THERE’S OBVIOUSLY A LOT OF
CRAZY STUFF GOING ON IN THE WORLD.
HISTORIC EVENTS LIKE OVER THE WEEKEND.
I MEAN, ON A PERSONAL NOTE, IT’S SEEING DONALD TRUMP GET UP
AFTER GETTING SHOT IN THE FACE AND PUMP HIS FIST IN THE AIR
WITH THE AMERICAN FLAG IS ONE OF THE MOST BADASS THINGS I’VE
EVER SEEN IN MY LIFE. AND AT SOME LEVELS AS AN
AMERICAN, IT’S HARD NOT TO GET EMOTIONAL IN THAT SPIRIT, AND
THAT’S WHY A LOT OF PEOPLE LIKE

THE GUY.
BUT, LOOK, I MEAN, WE’RE LIVING IN A PRETTY CRAZY TIME. AND I VIEW OUR ROLE HERE IS TO
MAKE IT SO THAT EVERYONE CAN EXPRESS THEIR VIEWS ON THIS
STUFF, AND THAT WAY THE POLITICS DOESN’T CROWN OUT THE HUMAN
CONNECTION AND COMMUNITY, AND THAT’S WHAT THE PEOPLE COME TO
OUR SERVICES FOR. AND WE’RE NOT ALWAYS GOING TO
GET THAT RIGHT, BUT THAT’S WHAT WE’RE GOING TO TRY TO DO.
AND I THINK THAT THAT’S PROBABLY THE BEST ROLE THAT WE
CAN PLAY. CAROLINE: META C.E.O. CO-FOUNDER MARK ZUCKERBERG,
ALONG WITH EMILY CHANG. WATCH THE FULL INTERVIEW ON
JULY 23 AT 8:30 P.M. ON BLOOMBERG ORIGINALS.
SOMEONE ELSE WAS IN THE ROOM.

WE’RE LISTENING.
AND IT FELT AS THOUGH THOSE ARE VERY CLEAR SIGNALS THAT DON’T
EXPECT FROM MARK ZUCKERBERG. AT LEAST ANY ENDORSEMENT EVEN
THOUGH WE MIGHT HEAR IT FROM OTHERS IN SILICON VALLEY AND
BEYOND. >> YEAH, I DON’T THINK THERE’S
ANY UPSIDE TO HIM ENDORSING SOMEONE AT THIS POINT, RIGHT?
I MEAN, IT’S SORT OF LIKE THAT OLD MICHAEL JORDAN QUOTE. YOU
KNOW, REPUBLICANS BUY SNEAKERS TOO. HE’S GOT A GLOBAL PLATFORM.
HE’S GOT, YOU KNOW, PARTNERS ON BOTH SIDES OF THE AISLE.
HE’S GOT ADVERTISERS ON BOTH SIDES OF THE AISLE. AND FOR
SOMEONE IN HIS POSITION, WHAT WE SAW IN THAT CLIP IS ABOUT AS
CLOSE AS HE’S GOING TO COME TO

SAYING SOMETHING THAT SOUNDS
LIKE AN ENDORSEMENT FOR EITHER ONE OF THESE GUYS. ED:
IT’S STILL SURFACE NATEING. -- FASCINATING.
HE WAS IN THE CONTEXT OF WHETHER OR NOT HE WOULD GET RID
OF TIKTOK, FACEBOOK, AND ZUCKERMISCONDUCT WILL DOUBLE
THEIR BUSINESS. -- KURT:
THERE ARE SOME POLITICAL SAVVY IN WHAT MARK ZUCKERBERG SAID
YESTERDAY, RIGHT? IF THE WINDS ARE GOING TO BE
CHANGING, OBVIOUSLY, WE TALKED A LOT OVER THE LAST WEEK PLUS
THAT IT FEELS LIKE DONALD TRUMP IS TAKING THIS ELECTION LEAD
HERE. YOU KNOW, IT’S IN MARK ZUCKERBERG’S BEST INTEREST TO
SAY SOMETHING FLATTERING OR NICE TO THE GUY WHO MAYBE
PRESIDENT AND WHO HAS

THREATENED HIM AND HIS COMPANY.
SO, I DON’T THINK THIS WAS AN OFF-THE-CUFF COMMENT.
I’M SURE THIS WAS SOMEWHAT CALCULATED, AND THIS IS GOING TO
CONTINUE TO BE A CONTENTIOUS RELATIONSHIP.
I DON’T THINK BECAUSE MARK ZUCKERBERG SAID ONE NICE THING
ABOUT TRUMP, SUDDENLY THESE TWO ARE GOING TO BE BUDDIES.
HE’S STARING DOWN THE IDEA OF FOUR MORE YEARS OF A TRUMP
PRESIDENCY, AND SO I THINK HE’S SORT OF STARTING TO SET A NEW
ON THE THAT WE HAVEN’T HEARD OVER THE NEXT COUPLE OF YEARS.
ED: MR. TRUMP IS NOW CLOSE TO ELON
MUSK. THESE PEOPLE MATTER IN SILICON
VALLEY. KURT: THEY DO. THEY ARE FANS.
THESE ARE CELEBRITY C.E.O.’S

AND WHEN THEY COME OUT AND SAY,
YOU KNOW, AND IN LONDON’S CASE -- ELON’S CASE, I ENDORSE TRUMP.
THAT HAS A RIPPLE EFFECT. AND I THINK MARK ZUCKERBERG IS
THE SAME WAY WITH A DIFFERENT AUDIENCE, RIGHT?
THEY HAVE SUCH INFLUENCE. THAT’S WHY WE CARE ABOUT WHAT
THEY SAY WHEN IT COMES TO POLITICS. ED:
BLOOMBERG’S KURT WAGNER IN THE ROOM. CAROLINE:
THAT DOES IT FOR THIS THE DECISION OF BLOOMBERG
TECHNOLOGY. WHAT A WEEK IT HAS BEEN, ED. ED:
YEAH, IN A MOMENT IN TECH HISTORY. RECAP ON THE POD.
YOU KNOW WHERE TO FIND IT. THIS IS BLOOMBERG TECHNOLOGY.

Global IT Outages Create Chaos and Netflix's Mojo Is Back | Bloomberg Technology

Welcome to the Bloomberg Technology YouTube channel. Subscribe for original series and mini-docs on game-changing technologies, profiles on innovators, live conversations with experts, and breaking technology news & analysis from Bloomberg TV.

Bloomberg Technology

A faulty update from CrowdStrike, a cybersecurity company, caused a massive global IT outage, impacting Windows systems and Azure cloud computing.

The outage disrupted airlines, banks, and healthcare systems, highlighting the vulnerability of our reliance on single IT vendors.

Investors are concerned about the reputational hit to CrowdStrike and the potential impact on its business performance, leading to a risk-off sentiment in the tech market.

Impact of Cybersecurity Outage on Market Shares

Investors are bidding up shares of Sentinel One, a competitor of CrowdStrike, assuming that they will benefit from the cybersecurity outage.

An analyst advises investors not to make any hasty decisions and sees the weakness as a buying opportunity for CrowdStrike.

The full financial impact on CrowdStrike and the reaction of jittery investors to the outage are still uncertain, but the stock is showing resilience in the market.

Netflix's Struggle with Subscriber Growth and Revenue Focus

Netflix had anemic subscriber growth in the third quarter and is shifting its focus away from subscriber numbers, causing concern for investors.

The company's struggle to add subscribers in high-revenue areas, such as the Americas, is worrying for Wall Street.

The decision to stop giving subscriber guidance and instead prioritize revenue is expected to increase stock volatility.

AI in Cloud outages has affected multiple industries worldwide, including Salesforce, leading to around-the-clock efforts to restore services.

The use of AI in customer interactions raises the question of transitioning from AI to human support and the importance of trusted policies and procedures for accurate AI interactions.

Salesforce's benchmarking has highlighted the critical ingredients for success in enterprise AI, including ethical guardrails, data security, contextual data, and employee empowerment.

Impact of the Cybersecurity Incident on CrowdStrike

The cybersecurity incident is expected to lead to lawsuits and customer demands for indemnification, potentially requiring CrowdStrike to provide significant discounts.

The incident may also hurt CrowdStrike's bookings as customers may have increased concerns and questions, leading to a growing preference for agentless security.

Steve Groban from McAfee emphasized the close-knit nature of the cybersecurity industry and the need for rapid technology deployment to stay ahead of bad actors, suggesting that such incidents are inevitable in the industry.

The Impact of AI on Cyber Defense and Content Creation

AI technology is being rapidly used by bad actors to create lethal cyber attacks, pushing the cyber defense industry to quickly develop new capabilities to mitigate these threats.

Organizations are advised to roll out protection in a phased fashion and not overreact by putting too many controls on the ability to rapidly mitigate defenses and attacks.

AI is causing a paradigm shift in productivity and customer personalization, with a focus on creating a better customer experience across all sectors, as seen in the investment in companies like Maven AGI.

innovation across health, money, finance, and consumer areas, prioritizing businesses powered by A.

The company is excited about the rapid innovation and creativity driven by A.

, aiming to build transformative businesses.

M13's investment in health care includes a company called Care, which focuses on diagnosing chronic conditions in patients ahead of time, aiming to improve patient care.

Mark Zuckerberg's Stance on Political Neutrality

Mark Zuckerberg emphasizes the importance of allowing people to express their views without letting politics overshadow human connection and community on Meta's platform.

He avoids endorsing any political figure, showing a calculated and contentious relationship, possibly influenced by the potential impact on his company.

Zuckerberg's stance is seen as a strategic move in the face of a possible Trump presidency, reflecting the significant influence of celebrity CEOs in the political landscape.