[Music] that's inappropriate behavior. You need it. We love to see one right now. [Music] jet don't get your hat please Reverend. How many citations does this make? No, no, this is your third citation. You know what that means. Now you lose bus privileges. Okay, that behavior is wrong. Okay, you can't be acting like a bully. You need to keep your hands to yourself. Okay, let's all sit right and get going here. [Music] [Music] this is ridiculous. I'm getting a phone call from my son on the bus because you're harassing him again. I've had it. You're out of control. I want your boss's name and number. You should not ever threaten my kid or save out of wine settings to my child on this book. You understand me Smee. Now if you need to know how to get out of my face but we're not number [Music] he said you ain't anything. He's just messing around with his friend. This is ridiculous. You're out of control. I want

your boss's name and number. I've had it. Have you ever encountered this type of situation? Would you know how to react if you did? How can a bus driver be heard when an irate parent is in their face? This scene unfolds daily across the nation, and as a professional school bus driver, you should know how to address these questions. School bus drivers have a mission: get their precious cargo to their destination safely. Another challenge is to be able to communicate with students and staff effectively, and let's not forget what is becoming one of the most significant issues for school bus drivers: learning how to deal with irate parents. During the course of this video, we will cover these crucial issues. Our goal is for you to walk away with a clearer understanding and confidence that in dealing with irate parents, you will be able to communicate with them in a professional manner. Also, keep in mind that no two situations are alike. We want to give you communication techniques that can be utilized when talking with parents. Another thing we understand: that you, our school bus drivers, are not psychologists. The information in this

video will help you in your pursuit of a safe bus.

Dealing and Communicating with Parents (School Bus Drivers)

Scripts