Managing Store Operations: A Counselor's Perspective

Park Ji-woong, a 4-year OFC veteran, acts as a bridge aligning GS Retail's direction with franchisees' policies and strategies.

편의점 영업관리 OFC가 궁금하다면 여기로 / GS리테일 박지은OFC

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The Unique Role of a Franchise Bridge Connector

Park Ji-woong, a veteran at OFC, sees himself as a bridge between the franchise headquarters and franchisees, guiding store operations and providing assistance.

He values the independence and the opportunity to manage tasks on his own during store visits.

His positive mindset and adaptability are crucial in his role, similar to a chameleon adjusting to different situations.

The Impact of a Part-Time Job Experience on Career Choice

Accidentally breaking a product at an art store led to support from the manager and sparked an interest in the art world.

The experience highlighted the influence of management on sales performance and motivated a career in a similar field.

The recommendation of a "Web PC" position was made based on the personality of the individual and their enjoyment of interacting with people.

Experiences as a Bridge Between Franchise and Head Office

Encountered a surprising situation when a high school classmate visited the convenience store where I worked and questioned my employment there.

As a coordinator between the franchise and the head office, I work to ensure consistent products and services across all stores, often facing challenges in persuading different parties and resolving store issues.

In the role, the focus is on providing support, promoting cooperation, communication, and preventing embezzlement in the company.

Inappropriate use of the office printer led to low sales due to poorly printed materials.

Inadequate explanation of administrative procedures resulted in misunderstandings and the need for additional persuasion.

The emphasis on word processors in college created unnecessary obsession, while on-the-job observation and response strategies are valued in the current workplace.

The Importance of Maintaining Signage for a Franchise Business

Maintaining consistent signage is crucial for the success of a franchise business like Charles Runge.

The disappearance of signs could lead to a loss of direction, individuality, and customer disappointment.

It is important to maintain faith and confidence during tough times while preparing for the civil service exam in Korea.