Welcome to Salesforce Authenticator. We all want to keep our online accounts and data secure. Multi-factor authentication, or MFA, is a great way to do just that. When you're required to use MFA to log in, you need at least two pieces of evidence, or

factors, to prove you're who you say you are. The first factor is something you know, like your username and password. The second factor is a verification method that you have in your possession, like a mobile device with a security app installed. This additional factor adds an extra layer of

protection to your account because even if a bad actor steals your password, it's unlikely that they can also guess or hack your verification method. After your Salesforce admin turns on MFA, you need to provide a second factor every time you log in. We recommend using the

Salesforce Authenticator mobile app because it makes MFA fast and easy to get started. You need to register the Authenticator app so it's connected to your Salesforce account. Start by downloading the app and installing it on your mobile device. The app is free in

the Apple App Store and in Google Play. Open Salesforce Authenticator and swipe through a brief tour. Now it's time to log into your Salesforce account. Because MFA is required, you immediately see one of these two screens. If you're prompted to choose a

verification method, like on the left, select Salesforce Authenticator from the list, then click Continue. If you see the Connect Salesforce Authenticator screen, like on the right, you're already where you need to be for the next step. Now go to Salesforce Authenticator and tap to add

An account, the app shows you a unique two-word phrase in your Salesforce account. Enter the phrase and connect. You're prompted to confirm the connection in Salesforce Authenticator. Review the details to make sure the connection request is legitimate, then go ahead and confirm.

And that's it. You've successfully registered Salesforce Authenticator and you've finished logging in. Now that your account is connected to Authenticator, enable account backups by verifying your email address. This way, you can restore your connected accounts if your device is changed, lost, or wiped clean. Tap the

settings icon and then tap the Backup Accounts switch. Enter your email address so Authenticator can send you a verification code. Then check your email and enter the code in Salesforce Authenticator. The app then prompts you to set a passcode. You'll use this code

if you ever need to restore your connected accounts. Great! You're almost done setting up Authenticator. The final step is to make sure the app can send you notifications for easy MFA logins. On the settings page, double check that push notifications are enabled. If they aren't,

tap Change in settings and you'll switch to your mobile device settings. From there, update Authenticator permissions to allow notifications. Now let's see what it's like to log into your account using Salesforce Authenticator. Enter your username and password as usual. Salesforce sends a

notification to your mobile device in Salesforce Authenticator. Verify the login details. Is that your username? Does the service field show the service you're trying to log into? Is the listed device yours? If something doesn't look right, tap Deny and the login request is blocked. Whoever's trying to gain access

to your account, can't get in if everything checks out. Tap approve to finish logging in. That's pretty easy and pretty great, but wait, you can make MFA logins even easier. Tell Authenticator to automatically approve requests when the mobile device is at the current location

and all the details match the current login information. And to make it even easier still, in automation settings, the Einstein recommendation option automatically suggests trusted requests for you. Finally, if you need to log in but your mobile device doesn't have a data connection, Authenticator has you

covered. Instead of responding to a push notification, simply enter the one-time passcode that the app generates for you. We hope you enjoy using Salesforce Authenticator. To learn more, check out this topic and Salesforce.org or join us on the Trailhead Trailblazer Community at Trailblazer. Salesforce.com.

How to Use Salesforce Authenticator for MFA Logins (For Lightning Experience and Salesforce Classic)

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